Media Services

Harry F. Shaw Virtual College Center, 2201 Hull Road, Fayetteville, NC 28303
Office Hours Monday - Friday
8:00AM - 5:00PM
Director: Janan Warren

What does the Media Services department provide for FTCC?

FTCC Media Services provides quality and timely, production, live- streaming and audio-visual support services to the college.

Media Services Support:

  • Production support staff produces media projects including: live stream, photo, video and studio productions which promote the college, educate students and inform the community.

  • Audio Visual support staff provide technical sound and video support for classroom technologies, on campus and virtual events.

Media Services Serves All FTCC Campuses

To coordinate live stream events, assign a project producer, or schedule high-profile AV support for events, contact:

Director of Media Services and Streaming Services
Janan Warren
Fill out a Media Services Request

Overview of Services

Audio Visual Services provides a full range of AV support services:

  • Classroom AV Support- report issues with projector lamps, remotes, video or audio signals to FTCC MEDIA or
  • Event Support includes: microphones, PA Systems, projectors, television monitors and AV accessories.
          Fill out a Media Request form for event support.
  • The Audio-Visual Engineer, in conjunction with the Director of Media Services, makes recommendations for AV equipment upgrades

Media Production provides a full range of production services:

  • Recorded or Live-stream video
  • Audio recording
  • Non-linear editing
  • Graphic design
  • Photography
  • Digital Signage content
  • Posting FTCC videos on FTCC YouTube page

Production Projects

Production Process Timeline

  • Production Timelines vary based upon the project
  • How quickly a project is completed also depends upon response time during the production process.


  • Contact the Director of Media and Streaming Services
  • Coordinate with the assigned Project Producer
  • Provide bulleted content information to producer
  • Review and approve script
  • Once you have revised and approved the script, the Producer will coordinate the deadline
  • All production elements are coordinated: studio video, field video, photos, audio recordings, editing, closed captioning and media formats
  • Review and approve final video
  • Closed Captioning
  • File Formats: jpg, mov, mpeg4, mp3, Blu-Ray, DVD
  • Method of sharing: thumb drive, Blu-ray, DVD, YouTube link
Please remember that your project is coordinated based upon other projects already on the production schedule.


Room Functionality

For technical support at meetings and presentations, please contact Media Services at least 48 hours in advance to discuss your needs for items such as wireless and lapel mics, portable PA systems, portable screens, sound mixers, and video playback. The room functionality chart and technical specifications offer a guide in preparing your request for support.

Advice for Presenter

Presenters are responsible for providing thumb drives and presentations which work on classroom computers. Please contact Media Services to test your digital presentations in advance. If you are bringing your own laptop, Macbook or iPad, use the Room Functionality Chart to book a room accordingly.
Network Login
All presenters are responsible for obtaining a set of network login credentials prior to their event. Contact the MIS Help Desk for assistance: 910-678-8502.