Fayetteville Technical Community College (FTCC) Complaint Resolution for Online/Distance Education Students

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Academic Matters

Fayetteville Technical Community College has been approved by the State of North Carolina to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary education. Students enrolled in online/ distance courses at FTCC who have a complaint about grades, College decisions, or other FTCC procedures should follow the College’s policies for Student Complaints and Grade Appeals process, which are available to view in the Student Handbook (Pages 35-42) and College Catalog.

For further information, please contact:

Dr. Rosemary Kelly, Associate Vice President for Student Services
P.O. Box 35236
2201 Hull Road
Fayetteville, NC 28303
Phone: 910.678.8325
Email: kellyr@faytechcc.edu

Discrimination Issues

Students should follow the process outlined in the Student Grievance Policy also found in the Student Handbook.  Go to pages 35-42  to view the Student Complaints process, including discrimination, and Grade Appeals process.

Accreditation

Fayetteville Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). SACSCOC Complaint Procedures are available for review by all FTCC students.

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
(404) 679-4500
Website: http://www.sacscoc.org/

If a complaint cannot be resolved through the institution’s grievance procedures, students may file a complaint with The University of North Carolina System Office. Please review the Student Complaint Policy (PDF), print and complete the Student Complaint Form(PDF) and submit the complaint to:

The University of North Carolina System Office
c/o Student Complaints
910 Raleigh Road
Chapel Hill, NC 27515-2688
(919) 962-4550
Website: http://www.northcarolina.edu/complaints
Email: studentcomplaints@northcarolina.edu

If an issue cannot be resolved internally, the student may file a complaint with his/her state.

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. While FTCC strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by FTCC’s internal processes, you may choose to file a complaint with your state of residence. Contact Information for Individual States.

State Authorization Reciprocity Agreement – North Carolina (SARA NC)

Students may also file a complaint through SARA NC.

NCSEAA
c/o SARA North Carolina Director
P.O. Box 14103
Research Triangle Park, NC 27709

Telephone: 855.727.2162 | Email: complaint@saranc.org

SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA NC are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students. SARA NC Complaint Process and Complaint Form.

Professional Licensure Disclosure Statement

Programs at Fayetteville Technical Community College that prepare students for professional licensure are designed to prepare a student to apply for applicable licensure in North Carolina. In order to comply with U.S. Department of Education regulations regarding distance education and professional licensure, FTCC is required to make the following disclosure with respect to professional licensure outside the state of North Carolina. FTCC cannot confirm whether a particular program meets requirements for professional licensure outside of the State of North Carolina.

Please contact the respective department at FTCC of the degree program that you want to pursue. Currently, FTCC does not offer an online program that leads to professional licensure.