Fayetteville Technical Community College (FTCC) Complaint Resolution for Online/Distance Education Students

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Academic Matters

Fayetteville Technical Community College has been approved by the State of North Carolina to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary education. Students enrolled in online/ distance courses at FTCC who have a complaint about grades, College decisions, or other FTCC procedures should follow the College’s policies for Student Complaints and Grade Appeals process, which are available to view in the Student Handbook (Pages 37-44) and College Catalog.

For further information, please contact:

Dr. Rosemary Kelly, Associate Vice President for Student Services
P.O. Box 35236
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8325
Email: kellyr@faytechcc.edu

Discrimination Issues

Students should follow the process outlined in the Student Grievance Policy also found in the Student Handbook.  Go to pages 37-44  to view the Student Complaints process, including discrimination, and Grade Appeals process.

Accreditation

Fayetteville Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). SACSCOC Complaint Procedures are available for review by all FTCC students.

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
404-679-4500
Website: http://www.sacscoc.org/

If a complaint cannot be resolved through the institution’s grievance procedures, students may file a complaint with The University of North Carolina System Office. Please review the Student Complaint Policy (PDF), print and complete the Student Complaint Form(PDF) and submit the complaint to:

The University of North Carolina System Office
c/o Student Complaints
910 Raleigh Road
Chapel Hill, NC 27515-2688
919-962-4550
Website: http://www.northcarolina.edu/complaints
Email: studentcomplaints@northcarolina.edu

If an issue cannot be resolved internally, the student may file a complaint with his/her state.

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. While FTCC strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by FTCC’s internal processes, you may choose to file a complaint with your state of residence. 

State Authorization Reciprocity Agreement – North Carolina (SARA NC)

Students may also file a complaint through SARA NC.

NCSEAA
c/o SARA North Carolina Director
P.O. Box 14103
Research Triangle Park, NC 27709

Telephone: 855-727-2162 | Email: complaint@saranc.org

SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA NC are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students. SARA NC Complaint Process and Complaint Form.

Professional Licensure Disclosure Statement

Programs at Fayetteville Technical Community College that prepare students for professional licensure are designed to prepare a student to apply for applicable licensure in North Carolina. In order to comply with U.S. Department of Education regulations regarding distance education and professional licensure, FTCC is required to make the following disclosure with respect to professional licensure outside the state of North Carolina. FTCC cannot confirm whether a particular program meets requirements for professional licensure outside of the State of North Carolina.

Please contact the respective department at FTCC of the degree program that you want to pursue. Currently, FTCC does not offer an online program that leads to professional licensure. 

Program
Licensure/Certification Organization
FTCC Program Contact
Associate Degree Nursing (RN) Accreditation Commission for Education in Nursing Hadley Sporbert
sporberh@faytechcc.edu
910-678-9872
Basic Law Enforcement Training North Carolina Criminal Justice Education and Training Standards Commission Yovana Vest
vesty@faytechcc.edu
910-678-1032
Cosmetology/Esthetics/Nail Technology North Carolina Board of Cosmetic Art Examiners Veronica Guions
guionsv@faytechcc.edu
910-678-0159
Dental Assisting/Dental Hygiene American Dental Association Commission on Dental Accreditation Michelle Ping
pingm@faytechcc.edu
910-678-8575
Emergency Medical Science Committee on Accreditation of Educational Programs for the Emergency Medical Services Profession Mary Kaylor
kaylorm@faytechcc.edu
910-678-9863
Funeral Service Education American Board of Funeral Service Education Ronald Montgomery
montgomr@faytechcc.edu
910-678-8301
Mammography American Registry of Radiologic Technologists Michelle Walden
waldenm@faytechcc.edu
910-678-8533
Paralegal Technology American Bar Association Matthew Grobosky
groboskm@faytechcc.edu
910-678-7379
Pharmacy Technology Pharmacy Technician Accreditation Commission Dina Adams
adamsd@faytechcc.edu
910-678-8229
Physical Therapist Assistant Commission on Accreditation in Physical Therapy Education Lynne McDonough
mcdonoul@faytechcc.edu
910-678-8259
Practical Nursing North Carolina Board of Nursing Renee Ellis
ellisr@faytechcc.edu
910-678-9866
Radiography Joint Review Committee on Education in Radiologic Technology Anita McKnight
mcknigha@faytechcc.edu
910-678-8303
Respiratory Therapy Commission on Accreditation for Respiratory Care Kecie Dunigan
thompsok@faytechcc.edu
910-678-9869
Surgical Technology Accreditation Review Council on Education in Surgical Technology and Surgical Assisting Terry Herring
herringt@faytechcc.edu
910-678-8358