Fayetteville Technical Community College (FTCC) Complaint Resolution for Online/Distance Education Students

Nc Sara Seal

Academic Matters

Fayetteville Technical Community College has been approved to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary education. Students enrolled in online/ distance courses at FTCC who have a complaint about grades, College decisions, or other FTCC procedures should follow the College’s policies for Student Complaints and Grade Appeals process, which are available to view in the Student Handbook (Page 53) and College Catalog (Page 41).

For further information, please contact:

Dr. Rosemary Kelly, Associate Vice President for Student Services
P.O. Box 35236
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8325
Email: kellyr@faytechcc.edu

Discrimination Issues

Students should follow the process outlined in the Student Grievance Policy also found in the Student Handbook.  Go to pages 46-57  to view the Student Complaints process, including discrimination, and Grade Appeals process.

Accreditation

Fayetteville Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). SACSCOC Complaint Procedures are available for review by all FTCC students and students may file a complaint with SACSCOC.

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
Phone: 404-679-4500
Website: http://www.sacscoc.org/

If a complaint cannot be resolved through the institution’s grievance procedures, students may file a complaint with The University of North Carolina System Office. Please review the Student Complaint Policy (PDF), and complete the online Student Complaint Form and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone: (919) 962-4558
Website: www.northcarolina.edu/post-secondary-education-complaints/
Email: studentcomplaint@northcarolina.edu

If an issue cannot be resolved internally, the student may file a complaint with his/her state. For students residing outside North Carolina, each SARA-member state has a liaison office. You may also file a complaint in your own state of residence.  Contact information can be found in the Directory of State Authorization Agencies and Contacts.

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint or access the NC DOJ online fillable complaint form. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058.

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. While FTCC strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by FTCC’s internal processes, you may choose to file a complaint with your state of residence. 

State Authorization Reciprocity Agreement – North Carolina (SARA NC)

If an issue cannot be resolved to your satisfaction, you may file a complaint with SARA-NC the authorizing agency for North Carolina on the SARA-NC complaint website and Complaint Form. 

NCSEAA
c/o SARA North Carolina
P.O. Box 14103
Research Triangle Park, NC 27709
www.saranc.org
E-Mail: information@saranc.org

(855) SARA1NC, toll free
(855) 727-2162, toll free
(919) 248-6667, fax

SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states and districts that establishes comparable national standards for interstate offering of post-secondary distance education courses and programs. The primary objectives of SARA NC are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students. 

Professional Licensure Disclosure Statement

Fayetteville Technical Community College (FTCC) has been approved to participate in the National Council for State Authorization Reciprocity Agreement (NC-SARA). However, NC-SARA does not deal with professional licensing board approval for any courses or programs leading to professional licensure. If you are not a resident of North Carolina and you are taking an online course or hybrid program leading to professional licensure, please contact the program at Fayetteville Technical Community College to discuss licensure options prior to beginning your course of study. Please contact the appropriate licensure board(s) in any state you may want to pursue licensure prior to beginning an FTCC academic program in order to determine whether the program meets licensure requirements. 

Students may view the disclosure for each program or certificate to know which state Fayetteville Technical Community College curriculum:

– meets state educational requirements for licensure or certification,
– does not meet state educational requirements for licensure or certification, or
– has not made a determination.

In addition, NC SARA (National Council for State Authorization Reciprocity Agreement) (Fayetteville Technical Community College is a member) has provided contact information for professional licensure offices in the United States for a limited number of academic disciplines.

The mailing address for all program directors at Fayetteville Technical Community College is:

2201 Hull Rd.
P.O. Box 35236
Fayetteville, NC 28303

Program Disclosure
Licensure/Certification Organization
FTCC Program Contact
A/C, Heating & Refrigeration Technology

North Carolina State Board of Examiners of Plumbing, Heating, and Fire Sprinkler Contractors

Licensure Contact Information by State

Justin Hawkes
hawkesj@faytechcc.edu
910-678-8428
AFAA Group Fitness Instructor

National Academy of Sports Medicine

FTCC’s Group Fitness Instructor program prepares students to sit for the NCCA™ CGFI Exam. This specific certification is not regulated by individual states. It is recommended that you contact The National Academy of Sports Medicine for specific information related to your state.

Lisa O’Hern
ohernl@faytechcc.edu
910-678-8431
Airframe and Powerplant License

 Federal Aviation Administration (FAA)

FTCC’s Airframe and Powerplant program prepares students to sit for the FAA Airframe and Powerplant examination, which is valid throughout the United States. However, this certification is not regulated by individual states. It is recommended that you contact the FAA for specific information related to your state.

Silas Acosta
acostas@faytechcc.edu
910-678-8210

Architectural Technology

Autodesk

FTCC’s Architectural Technology program prepares students to sit for Autodesk Certification, which is valid throughout the United States. However, this certification is not regulated by individual states. It is recommended that you contact the Autodesk for specific information related to your state.

Ronald Massie
massier@faytechcc.edu
910-678-8539
Associate Degree Nursing (RN)

Accreditation Commission for Education in Nursing

NC Board of Nursing

Licensure Contact Information by State

Hadley Sporbert
sporberh@faytechcc.edu
910-678-9872
Automotive Systems Technology – ASE

Automotive Service Excellence (ASE)

FTCC’s ASE program prepares students to sit for the certification exam. This specific certification is not regulated by individual states. It is recommended that you contact ASE for specific information related to your state.

Brian Oldham
oldhamb@faytechcc.edu
910-678-8260
Automotive Systems Technology – Ford

Ford Motor Company

Ford Motor Company partners with different colleges and training centers to provide training that leads to certification as an automotive technician. This specific certification is not regulated by individual states. It is recommended that you contact Ford Motor Company for specific information related to your state.

Brian Oldham
oldhamb@faytechcc.edu
910-678-8260
Barber Training

NC Board of Barber Examiners

Licensure Contact Information by State

Lisa O’Hern
ohernl@faytechcc.edu
910-678-8431
Basic Law Enforcement Training

NC Criminal Justice Education and Training Standards Commission

State Law Enforcement Training Requirements

Licensure Contact Information by State

Yovana Vest
vesty@faytechcc.edu
910-678-1032
Carpentry-NC General Contractor

North Carolina Licensing Board for General Contractors

Licensure Contact Information by State

Keith Carter
carterk@faytechcc.edu
910-678-8475
CCNA Routing and Switching

CISCO

FTCC’s CCNA Routing and Switching program prepares students to sit for the CCNA certification exam. This certification is not regulated by individual states. It is recommended that you contact CISCO for specific information related to your state.

Carlos Bodden
boddenc@faytechcc.edu
910-678-7367
Central Sterile Processing

Certification Board for Sterile Processing and Distribution

*Please note that North Carolina does not license personnel. It is recommended that you contact the Certification Board for Sterile Processing and Distribution for specific information related to your state.

Terry Herring
herringt@faytechcc.edu
910-678-8358
Certified Medication Aide

North Carolina Dept. of Health and Human Services

NC Board of Nursing

Licensure Contact Information by State

Denise Pate
pated@faytechcc.edu
910-678-9868
Certified Nursing Assistant I 

North Carolina Dept. of Health and Human Services

NC Board of Nursing

Licensure Contact Information by State

Denise Pate
pated@faytechcc.edu
910-678-9868
Certified Nursing Assistant II

North Carolina Dept. of Health and Human Services

NC Board of Nursing

Licensure Contact Information by State

Denise Pate
pated@faytechcc.edu
910-678-9868
Certified Personal Trainer

National Academy of Sports Medicine

FTCC’s Certified Personal Trainer program prepares students to sit for the NASM™ CPT Exam. This specific certification is not regulated by individual states. It is recommended that you contact The National Academy of Sports Medicine for specific information related to your state.

Lisa O’Hern
ohernl@faytechcc.edu
910-678-8431
Collision Repair and Refinishing Technology – PPG

PPG Automotive Refinish

PPG partners with different community and technical colleges across the country. PPG certification is not regulated by individual states. It is recommended that you contact PPG Automotive Refinish for specific information related to your state.

Doug Irish
irishd@faytechcc.edu
910-486-3995
Collision Repair and Refinishing Technology – Honda PACT

Honda PACT

The Honda PACT program partners with different community and technical colleges across the country to offer this specific certification. Honda PACT is not regulated by individual states. It is recommended that you contact Honda PACT for specific information related to your state.

Doug Irish
irishd@faytechcc.edu
910-486-3995
Collision Repair and Refinishing Technology – I-CAR

I-CAR (Inter-Industry Conference on Auto Collision Repair)

I-CAR partners with different community and technical colleges across the country. I-CAR is a type of certification not regulated by individual states. It is recommended that you contact I-CAR for specific information related to your state.

Doug Irish
irishd@faytechcc.edu
910-486-3995
Computer-Integrated Machining Technology

National Institute of Metalworking Skills (NIMS)

FTCC’s Computer-Integrated Machining program prepares students to sit for NIMS Certification, which is valid throughout the United States. However, this certification is not regulated by individual states. It is recommended that you contact the National Institute for Metalworking Skills for specific information related to your state.

Kevin Henry
henryk@faytechcc.edu
910-678-0025

Cosmetology

North Carolina Board of Cosmetic Art Examiners

Licensure Contact Information by State

Veronica Guions
guionsv@faytechcc.edu
910-678-0159
Cosmetology Instructor Training

North Carolina Board of Cosmetic Art Examiners

Licensure Contact Information by State

Veronica Guions
guionsv@faytechcc.edu
910-678-0159
Culinary Arts – Food Safety Manager

ServSafe

The ServSafe certification is recognized in most jurisdictions where a Food Protection Manager Certification is required. However, some states have additional requirements and contact with ServSafe is recommended.

Carl Miller
millerca@faytechcc.edu
910-678-9810

Dental Assisting

Dental Assisting National Board, Inc.

North Carolina State Board of Dental Examiners

Licensure Contact Information by State

Sandra Walker
walkers@faytechcc.edu
910-678-8574
Dental Hygiene

American Dental Association Commission on Dental Accreditation

North Carolina State Board of Dental Examiners

Licensure Contact Information by State

Michelle Ping
pingm@faytechcc.edu
910-678-8575
Drone/Unmanned Aircraft Systems (UAS)

Federal Aviation Administration (FAA)

FTCC’s Drone/UAS program prepares students to sit for the FAA Flight 107 exam , which is valid throughout the United States. However, this certification is not regulated by individual states. It is recommended that you contact the FAA for specific information related to your state.

Amy McLamb
mclamba@faytechcc.edu
910-678-8227
Electrical Systems Technology

NC State Board of Examiners of Electrical Contractors

Licensure Contact Information by State

Frank Guzman
guzmanf@faytechcc.edu
910-678-7377
Emergency Medical Science

Committee on Accreditation of Educational Programs for the Emergency Medical Services Professions

North Carolina Office of EMS

Licensure Contact Information by State

Mary Kaylor
kaylorm@faytechcc.edu
910-678-9863
Esthetics

North Carolina Board of Cosmetic Art Examiners

Licensure Contact Information by State

Veronica Guions
guionsv@faytechcc.edu
910-678-0159
Funeral Service Education

American Board of Funeral Service Education

North Carolina Board of Funeral Service

Licensure Requirements by State

Ronald Montgomery
montgomr@faytechcc.edu
910-678-8301
Horticulture Technology – NC Certified Plant Professional

North Carolina Nursery and Landscape Association

Licensure Contact Information by State 

Dr. Robin Pusztay
pusztayr@faytechcc.edu
910-678-8447
Horticulture Technology – NC Commercial Ground Pesticide Applicator

North Carolina Nursery and Landscape Association

Licensure Contact Information by State 

Dr. Robin Pusztay
pusztayr@faytechcc.edu
910-678-8447
Mammography

American Registry of Radiologic Technologists

Licensure Requirements by State

*Please note that North Carolina does not license personnel

Michelle Walden
waldenm@faytechcc.edu
910-678-8533
Medical Laboratory Technology

American Society for Clinical Pathology Board of Certification

Licensure Requirements by State

*Please note that North Carolina does not license personnel. It is recommended that you contact the American Society for Clinical Pathology Board of Certification for specific information related to your state or territory.

Candice Freeman
freemanc@faytechcc.edu
910-486-7425
Medical Sonography

American Registry for Diagnostic Medical Sonography

Licensure Requirements by State

*Please note there are currently four states with approved legislation mandating the licensure of sonographers. It is recommended that you contact the American Registry for Diagnostic Medical Sonography  for specific information related to your state. 

Sierra Moore
mooresi@faytechcc.edu
910-486-7431
Nail Technology

North Carolina Board of Cosmetic Art Examiners

Licensure Contact Information by State

Veronica Guions
guionsv@faytechcc.edu
910-678-0159
North Carolina Funeral Director

American Board of Funeral Service Education

North Carolina Board of Funeral Service

Licensure Requirements by State

Ronald Montgomery
montgomr@faytechcc.edu
910-678-8301
Ophthalmic Surgical Assistant

Joint Commission of Allied Health Personnel Ophthalmology

*Please note that regulations and requirements for certification vary by state and change on an undefined schedule. It is recommended that you contact the Joint Commission of Allied Health Personnel Ophthalmology for specific information related to your state.

Terry Herring
herringt@faytechcc.edu
910-678-8358
Paralegal Technology

American Bar Association

North Carolina State Bar-Paralegal Certification

*Please note there is no mandatory certification for paralegals anywhere in the United States. It is recommended that you contact the American Bar Association for specific information related to your state.

Matthew Grobosky
groboskm@faytechcc.edu
910-678-7379
 PC Support & Services

Licensure/Certification CompTia A+

FTCC’s PC Support & Services program prepares students to sit for the CompTia A+ certification exam. This certification is not regulated by individual states. It is recommended that you contact CompTia for specific information related to your state.

Tomica Sobers
sobersto@faytechcc.edu
910-678-7365
Pharmacy Technology

Pharmacy Technician Accreditation Commission

North Carolina Board of Pharmacy

Licensure Contact Information by State

Dina Adams
adamsd@faytechcc.edu
910-678-8229
Phlebotomy

American Society of Phlebotomy Technicians

Licensure Contact Information by State

*Please note that North Carolina does not license personnel. It is recommended that you contact the American Society of Phlebotomy Technicians for specific information related to your state.

Lashonda Turner
turnerl@faytechcc.edu
910-678-1084
Physical Therapist Assistant

Commission on Accreditation in Physical Therapy Education

North Carolina Board of Physical Therapy Examiners

Licensure Contact Information by State

Lynne McDonough
mcdonoul@faytechcc.edu
910-678-8259
Plumbing Technology

North Carolina State Board of Examiners of Plumbing, Heating, & Fire Sprinkler Contractors

Licensure Contact Information by State

Stephen Bullard
bullards@faytechcc.edu
910-678-8522
Practical Nursing

Accreditation Commission for Education in Nursing

NC Board of Nursing

Licensure Contact Information by State

Renee Ellis
ellisr@faytechcc.edu
910-678-9866
Radiography

Joint Review Committee on Education in Radiologic Technology

Licensure Contact Information by State

*Please note that North Carolina does not license personnel

Anita McKnight
mcknigha@faytechcc.edu
910-678-8303
Registered Medical Assistant

American Society of Phlebotomy Technicians

Licensure Contact Information by State

*Please note that North Carolina does not license personnel. It is recommended that you contact the American Society of Phlebotomy Technicians for specific information related to your state. 

Lashonda Turner
turnerl@faytechcc.edu
910-678-1084
Respiratory Therapy

Commission on Accreditation for Respiratory Care

North Carolina Respiratory Care Board

Licensure Contact Information by State

Kecie Dunigan
thompsok@faytechcc.edu
910-678-9869
Speech Language Pathology Assistant North Carolina Board of Examiners for Speech-Language Pathologists and Audiologists Charisse Gainey
gaineyc@faytechcc.edu
910-678-8492
Surgical First Assistant

National Board of Surgical Technology and Surgical Assisting

*Please note that since the regulations and requirements for certification, registration, and licensure vary by state and change on an undefined schedule, please contact the National Board of Surgical Technology and Surgical Assisting for specific information related to your state.

Terry Herring
herringt@faytechcc.edu
910-678-8358
Surgical Technology

National Board of Surgical Technology and Surgical Assisting

*Please note that since the regulations and requirements for certification, registration, and licensure vary by state and change on an undefined schedule, please contact the National Board of Surgical Technology and Surgical Assisting for specific information related to your state.

Terry Herring
herringt@faytechcc.edu
910-678-8358
Systems Security & Analysis

CompTia

FTCC’s Systems & Security Analysis program prepares students to sit for the CompTIA + Exam. CompTIA + is a type of certification offered by CompTIA and not regulated by individual states. It is recommended that you contact CompTIA for specific information related to your state.

Chris Herring
herringc@faytechcc.edu
910-678-8509
Systems Security & Analysis

EC-Council

The Systems Security & Analysis program offers training that will prepare students to sit for the Certified Ethical Hacker exam. This specific certification is not regulated by individual states. It is recommended that you contact EC-Council for specific information related to your state.

Chris Herring
herringc@faytechcc.edu
910-678-8509
Therapeutic Massage

North Carolina Board of Massage & Bodywork Therapy

Licensure Contact Information by State

Lisa O’Hern
ohernl@faytechcc.edu
910-678-8431
Welding Technology

American Welding Society

FTCC’s Welding program prepares students to sit for the AWS Exam. This certification is not regulated by individual states. It is recommended that you contact the American Welding Society (AWS) for specific information related to your state.

Steven Scott
scotts@faytechcc.edu
910-678-8460