Instructional Coach

Virtual College Center (VCC), 206 Hull Road, Fayetteville, NC 28303
Phone Number
Office Hours Mon-Fri
8:00AM to 5:00PM
Andrea Jackson, Ed.D.

QM Coordinator/Instructional Designer

Virtual College Center (VCC), 210 Hull Road, Fayetteville, NC 28303
Phone Number
Office Hours
8:00AM to 5:00PM
Colleen Galan, B.S.

What We Do!

Instructional Coaches mentor, deliver professional development and provide feedback, modeling, and observation feedback. Participating in the coaching process is essential to increase student engagement, and improve student achievement. Instructional Coaches work one-on-one and in small groups with faculty to focus on best practices and research-based strategies.

Instructional Designers are paramount in the process of learning. They are tasked with redesigning courses, developing entire courses and creating training materials. In addition, Instructional Designers can assist faculty with designing and revamping both new and established learning models, implement feedback from program reviews as well as research new innovations in both learning design and education.


Coaching Chronicles Newsletter

Meet the Coaches!

An Instructional Coach is located on the Fayetteville campus to assist faculty with planning, classroom instruction & assessment needs.

Jackson Andera

Andrea Jackson, Ed.D.

Andrea has worked in the field of education for over 20 years. She has been a resident of Fayetteville for quite some time and is an alumnus of Fayetteville State University. Andrea previously enjoyed a career in cosmetology, prior to entering the field of education. She is very active in the community as a member of her sorority. She is also the mother of 3 wonderful adult children.

Andrea holds a B.A. in English Literature from Fayetteville State University, an M.Ed. in Reading (K-12) from Benedictine University, an M.Ed. in Educational Leadership from Concordia University, an Ed.S. in Educational Leadership from Nova Southeastern University, and an Ed.D. in Instructional Leadership from Northcentral University.

As the Coordinator/Instructional Coach here at FTCC, Andrea’s goals are to utilize her strong knowledge of current trends and best practices in education to support instruction and learning. She believes everyone has a task in life and we should each spend time daily fulfilling that task.

Adamson KarenKaren Adamson, M.Ed.

Karen Adamson is an Instructional Coach at Fayetteville Technical Community College a constituent of the North Carolina Community College System. She brings 17 years’ experience as an Instructional Coach, mentor and teacher. Ms. Adamson holds a Masters of Education degree in Educational Leadership from Concordia University at Portland. She is a proud graduate of Fayetteville State University where she received a Bachelor’s of Art degree in English Language and Literature with a minor in Sociology. Karen is also certified and licensed by the North Carolina Department of Public Instruction. An experienced Professional Development (PD) leader, Karen has created and facilitated PD as Lead Mentor for Beginning Teachers Cohorts seeking licensure in our state, both online and face-to-face.

A life-long resident and product of Cumberland County Schools, Karen is a graduate of Westover Senior High School. Active in ministry, Karen may be found on Clubhouse Platforms and on Facebook. As a writer, editor, poet and spoken word artist, Karen may be also found performing in various venues and poetry events in the city. Karen is also the mother of four children Jordan, Aaron, Aaliyah and Jaedon, as well as the grandmother of five beautiful grandchildren.

Mitchell BrendaBrenda Mitchell, M.Ed.

Hello, my name is Mrs. Brenda Mitchell M. Ed.  I’m currently an instructor of Communication, but I also help with instructional design and coaching with the Center of Faculty Development.  I’ve been in education for 15 years and love working with students and faculty.  My goal is to help build confidence not only in my students but with the faculty I work with.

Meet our Instructional Designer

Coming SoonColleen Galan, B.S.

Colleen Galan is a long-life learner, with a myriad of experiences in business, industry and education. She is well-versed in Educational Methodology, Blackboard Administrator, and Human Resources Development. In her current position as the Coordinator for Quality Matters, she plays a vital role in helping establish a quality assurance process that fosters continuous improvement. Colleen’s experience is supported by an Associate’s Degree in Social Science and a Bachelor’s Degree in Human Behavior. She is also currently pursuing a Master’s Degree in Adult Learning.

The Coaching Chronicles

How can an Instructional Coach help me?

  • Classroom management issues
  • Creating effective assessments
  • Discussion Boards
    • Discussion boards that spark conversation
    • Making Discussion Boards more rigorous
    • Streamlining Discussion Boards
  • Implementing engagement strategies
  • Time management
  • Anything else to improve your instruction!