Facilities Services

Grounds

The Grounds Shop contains fourteen employees and is responsible for the maintenance and upkeep of all campus grounds (224.4 acres).  Specific Services include:

• 

  Turf Maintenance – Mowing, fertilizing, edging, trimming, seeding, leaf/debris removal (Fall).

• Plant and Shrub Maintenance – Annual and perennial installations, feeding, trimming of trees and shrubs.
• Fayetteville Rose Garden – This award winning rose garden is maintained by grounds staff.
• Fountains, walkways and roads – Chemical treatment, swept, blown.
• Ice and Snow removal.
• FTCC outsources part of grounds services for properties outside of the main campus.

Housekeeping

The Housekeeping Shop contains thirty six employees and is responsible for the cleaning of all campus buildings (30 buildings, 1,030,814 gross square feet). Specific services include:

• Cleaning of Buildings – Trash removal, dusting, vacuuming, window cleaning, and floor maintenance.
• Event Setups – set up of tables, chairs, stages, and podium.
• Moves – Faculty/Staff moves within FTCC.
• FTCC out-sources a portion of Housekeeping Operations to an outside vendor.

Mail Distribution

The mail distribution shop contains two employees. The postal shop is responsible for picking up mail from the local United States Post Office and distributing that mail to campus entities. In addition, staff pick up and process outgoing mail and deliver it to the post office.

Maintenance

The Maintenance Shop contains twelve employees and is responsible for the maintenance of all campus buildings (30 buildings, 1,030,814 gross square feet).  Specific services areas include:

• Lock Installation and Maintenance
• Structural Maintenance: Carpentry, Masonry, Painting
• Mechanical Maintenance: HVAC, Electrical, Plumbing
• Auto Shop Fleet Maintenance

Maintenance employees also collaborate on and accomplish numerous small renovation projects for academic departments.

Project Management

The Project Management unit contains three employees and is responsible for all long range capital planning, space planning, capital project management and administration. Also classroom and lab renovations, and small project administration.  Specific services include:

• Space Planning
• Capital Construction
• Small Projects
• Construction Estimating

Recycling

FTCC maintains an active recycling program. Recycling containers are located in every building, with separate containers for paper, plastics and aluminum.

These are the items we recycle on our campuses:

• White paper
• Glossy paper
• Computer/copy paper
• Colored paper
• Envelopes with or without windows
• Inter-office envelopes
• Index cards
• Fliers and brochures
• Newspaper
• Magazines
• Small paperback books
• Plastic bottles (Discard all plastic tops, rinse and flatten)
• Aluminum cans/aluminum foil
• Cardboard – Before recycling, remove all foreign objects from the cardboard before recycling it. Place the cardboard neatly in the hallway next to the office door. College housekeeping staff will come and remove the material.
• Ink Cartridges – All used ink cartridges are sent to a remanufacturing company. Please put used cartridges into an inter-office envelope or box. Place them in the mailroom for pick up.

The following items not recycled:

• Foam or paper cups, foam or paper plates, greasy pizza boxes, small paper pieces and packaging, shredded paper, hardback books, milk & juice cartons, paper napkins & towels, paper tissues, copy & printer paper wrapper (the wrapper around the paper), paper boxes soiled with food, wax coated paper
• Plastic bags, plastic wrap, plastic bubble wrap or pillows, plastic string ties, plastic food tub, plastic forks, knives or spoons
• Address labels, stickers, glue, tape
• Glass or ceramics
• Metal binder clips/paper clips, staples, rubber bands

Sustainability

Some of the steps taken regarding sustainability include:

• A large cistern was installed in parking lot #1 to mitigate storm water runoff.
• Bike racks are provided at a secure location for faculty and staff to store bicycles
• Drip irrigation has been installed in various locations to conserve water.
• Extensive teleconferencing and videoconferencing capabilities, to avoid unnecessary travel.
• Efforts have been made to purchase recycled content products, including:
  • Business cards
  • Envelopes
  • Letterhead
  • Office paper
  • Post-it notes
  • Paper towels
  • Re-manufactured toner cartridges
  • Toilet paper
• Installation of electric charging stations for electric vehicles located at the General Classroom Building.
• Installation of several porous pavement parking lots in order to reduce storm water runoff.
• Planted numerous low maintenance native plants throughout the campus.
• Providing shower facilities for employees who walk, jog, or bike to work.

Additional Event Support

• Many rooms already have screens and projectors, but if IT support is required for an event, the requester must submit a request to the IT Help Desk.
• Will you also need Media Services support for your event? Complete & submit a Media Services Request form.

Facility Request Form

Reservations for the College’s facilities may be requested by completing the online form.

Fayetteville Rose Garden

While the Fayetteville Rose Garden is provided for the enjoyment of the public, certain rules and requirements are necessary for those desiring to reserve it for special occasions.

Request Process

• To initiate a move of personnel, a move request form, F-11, must be filled out and submitted for review and approval by members of the campus administration.
• Fill out all sections of the form with as much detail as possible.  Particular attention should be paid to the Justification Section. 
• Once the request is reviewed and approved, it will be forwarded to the Facilities Services Department and a work order will be generated to schedule the performance of work.  
• Please allow four (4) weeks to schedule and complete the requested move.

Move Preparation

• Prior to the move, MIS and Housekeeping management staff will contact the requester and coordinate the move date and time.
• All small office or FTCC items must be boxed and labeled prior to the move to ensure they are delivered to the appropriate location.
• Personal Items such as pictures, refrigerator, microwave oven, coffee makers, plants, or equipment that does not belong to FTCC will not be moved and are the responsibility of the requester.
• Just prior to the move, MIS personnel will disconnect and package the computer equipment.

Performance of Move

• MIS personnel move and re-set up all computer equipment
• Housekeeping personnel move all other items.
• Facilities Planning personnel update space management documents and notify the Mail Room, plus other departments of the change.

Construction Project Request Procedure

1. A request for a project estimate is the first step in the process. Fill out and submit to the Project Management unit a Facilities Decision Package – Estimate Request, Form F-2.   The form asks for a location, description of the work, and other details necessary for the Project Management staff to develop an estimate of the proposed work.
2. Upon receipt of the form, Project Management staff will assign an estimate tracking number to the request.  This # will be provided to the requester by email and can be used for further reference to the status of the estimate, and later for the project request.
3. Project Management staff will review the estimate request document and develop an estimate for the work. Allow at least two weeks for development of an estimate.  During periods of heavy work load, estimate development time may lengthen.
4. When the budget estimate is finalized, the total estimated cost is recorded on the request document and returned to the requester.  A copy is retained by the Project Management team.
5. Upon receipt of the budget estimate, the requester should review the document for accuracy.
6. If the budget seems reasonable, the requester should then fill out and submit the Project Request form, C-21, for approval up the administrative chain of command.  Utilize the budget estimate data obtained on the F-2 in the development of the project request.
7. Senior administration officials will review the project request, C-21 and weigh it against other requests for project funding.
8. Status of the project request will be communicated back to the requester upon completion of senior management review.
9. Projects approved for construction will be forwarded to the Project Management unit for action. 

• Facilities Estimate Request  (Form F-2; MS Word )
• Project Approval Form (Form C-21; MS Word)

Space Planning

As the campus grows and evolves, efforts are made to document allocations of space to academic or support units, and to accommodate space needs.

What is Capital Construction?

• Capital Construction projects are funded from either County or State Bonding initiatives.
• FTCC received $10,000,000 in the most recent State bond initiative in 2016.

Approval Process

Only approved FTCC drivers are allowed to drive FTCC vehicles.  Upon hire and on an annual basis, the licenses of all drivers wishing to drive a FTCC vehicle must reviewed by the campus Legal Office.   In addition to the driver’s license review, a person requesting use of FTCC vehicles must fill out a blanket travel form on an annual basis. A copy of the forms can be reached at the link below:

• Driving Authorization Form (D-6; MS Word)
• Blanket Travel Authorization Form (T-15; MS Word)

Reserving a Vehicle

Vehicles are available on a first come, first serve basis and are for College employees only. To reserve a vehicle, a person must contact the Facilities Services Office at 88288, or by email to Julie Wynne at wynnej@faytechcc.edu .  Ensure that the following information is provided:

• Departure date and Time
• Destination
• Number of passengers and the driver
• Return date and Time

If Fleet Maintenance cannot fulfill the vehicle request, then the employee will be authorized to drive their personal vehicle and will be reimbursed at an approved state rate per mile. An employee also has the option to rent a vehicle from Enterprise Car Rental.  Reimbursements for car rental or personal vehicle use will be made from the employees department.

Note: Fleet vehicles may only be reserved for official business and may not be taken home the night prior to leaving on a trip. 

During the Trip

Requester shall pick up keys from the Fleet Technician at the Maintenance Building at the time of their scheduled departure.

Vehicles must be picked up at Facilities Services by 3:30 p.m. on the day of reservation, unless a requester has made other arrangements. Keys can be left at Campus Security for after-hours pick-up, if requested in advance.

Gas cards will be provided to individuals for use in long distance travel.  The Fleet Technician will provide the requester the appropriate card and explain how the gas card is to be used.

Only FTCC employees may reserve or ride in a FTCC Fleet Vehicle.  Spouses and children are not allowed to accompany an employee on work related travel.

Upon completion of the trip, the driver, will return the gas card, with gas receipts, and the keys to the vehicle, to the Fleet Technician during normal working hours.  After hours and weekends, the keys, cards and receipts can be deposited through the slot in the door to the fleet shop.

If a vehicle breaks down during a work related trip, contact Facilities Services at 910.678.8288 or 910.678.8228 during normal working hours or Campus Security at 910.678.8433 after hours or during weekends.

Now what should I do?

  Click on the icon, and you will be brought to a blank work order page. Here is an example:

Contact Information

 Fill in your contact info in the fields provided.  You will only have to do this step once – future work requests will automatically populate with this information.  Note: Any field marked with a check-mark is required.

Location Selection

Select the location of the request from the dropdown menu.

Problem Selection

Select the appropriate problem type from the options provided.

Explain the Problem

 Describe your problem or request in the field provided.

Attachments

This area allows for the attachment of a file. This is helpful if you would like to submit room setup, etc.

Submit!

Finally, click the Submit button to send your request. You will receive information concerning notifications about your work order.