Fayetteville Technical Community College (FTCC) Complaint Resolution for Online/Distance Education Students and Face-to-Face Students
Academic Matters:Fayetteville Technical Community College has been approved by the State of North Carolina to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary education. Students enrolled in online/ distance courses at FTCC who have a complaint about grades, College decisions, or other FTCC procedures should follow the College’s policies for Student Complaints and Grade Appeals, which are available to view in the Student Handbook and College Catalog.
Discrimination Issues: Students should follow the process outlined in the Student Grievance Policy also found in the Student Handbook. Click here (p. 35-42) to view the Student Complaints process, including discrimination, and Grade Appeals process.
Accreditation: Fayetteville Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). SACSCOC Complaint Procedures are available for review by all FTCC students.
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
If a complaint cannot be resolved through the institution’s grievance procedures, students may file a complaint with the University of North Carolina General Administration. Please review the Student Complaint Policy (PDF), print and complete the Student Complaint Form (PDF) and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515-2688
If an issue cannot be resolved internally, the student may file a complaint with his/her state.
In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. While FTCC strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by FTCCs internal processes, you may choose to file a complaint with your state of residence. Contact Information for Individual States.
Students may also file a complaint through SARA NC. SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA NC are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students. SARA NC Complaint Process and Complaint Form.
The Office of Human Resources and Institutional Effectiveness is designated to monitor and evaluate College activities and events to fulfill the requirements of the 1972 federal legislation which prohibits all forms of sex (Title IX) and race (Title VI & VII) discrimination in educational institutions receiving federal funding.
Beyond meeting the legal requirements for resolving sex/race discrimination, sexual/racial harassment, sexual assault and related violence issues, this office assists the College leadership with the creation and maintenance of a College community committed to positive values of equal opportunity that fosters a climate free from all forms of harassment, exploitation, or intimidation.
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