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Business-Building Seminar: Continuous Quality Improvement to Optimize Your Profitability

Through hands-on, practical exercises, this workshop shows how Continuous Quality Improvement (CQI) can enable small business owners and entrepreneurs to identify and sustain system efficiencies. More Efficient Systems = More Profits (and fewer headaches and hassles). This workshop provides tools and methodologies to identify system processes through value-based analysis, that when used, can lower costs and replicate positive customer experiences. This is an interactive workshop that requires familiarity with PowerPoint and other Microsoft Office platforms.

Bring a flash drive (or your personal laptop) to save the templates and formats you’ll develop in this workshop. This is an advanced-level workshop designed for people who have been in business 1 year or more, but it can benefit anyone wherever they are on their entrepreneurial journey.

This workshop will be led by Frank Cicchini. a seasoned systems architect for the Department of the Army and the Department of the State.


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