FREQUENTLY ASKED QUESTIONS

 

           
     

FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE

REGISTRATION AND RECORDS

 

  Frequently Asked Questions

 

Advisor | Contact | Deans | Drop & Withdrawal | Grades | Registration | Transcript | WebAdvisor |


  • How do I contact the Registration and Records Office?

Registration and Records Office
Location: Tony Rand Student Center in Room 114
Phone:  910-678-8476
E-Mail: Registrar@faytechcc.edu

Office hours when classes are in session:
Monday-Friday         8:00AM – 5:00PM 
Office hours when classes are not in session:
Monday-Friday         8:00AM – 5:00PM

   Transcripts

  • How can I get a copy of my FTCC transcript? 

Students who have attended FTCC since Summer 2007 may obtain their unofficial transcript from WebAdvisor

The transcript request form can be filled in and printed from the school’s website. After signing and dating the completed form, you may submit by mail, fax or email. (You must scan the signed and dated document to email.) The form is also available in the Registration & Records Office.

  • How long will it take to get my official transcript?

Transcripts that are requested will processed on the same date of receipt. Official Transcripts will be mailed to colleges, businesses, etc. only.

  • How long will it take to get my unofficial transcript?

If you were a student at FTCC in Fall 2007 but can no longer access your WebAdvisor account, you can request an unofficial transcript by completing this transcript request form. If you were a student before the Fall 2007 term, we will mail you an unofficial copy of your transcript within 10 business days of receipt of your request.

  • How much do transcripts cost?

Effective July 7, 2011, we now charge for official transcripts. Please click here for more details.

 

  • Can you fax my transcript?

Due to the Family Education Rights and Privacy Act (FERPA) we are not able to fax transcripts. These faxes are not sealed and your transcript and personal information could be viewed by unauthorized persons.

 


   Registration

  • When can I register?   Where can I register?

You can access the current registration schedule HERE

  • I am trying to register using WebAdvisor for a class and the system states that I don’t meet the prerequisites, what do I need to do?

A “Prerequisite Waiver” is required before you can register for the course. You must contact the Dean of the Department for the course that you are trying to request a waiver on for approval.  For example to request a wavier on a business course, you would have to contact the Dean of Business Programs. You may also come to the Open Registration session and see the Dean on duty for completion of a Prerequisite Waiver.

. . : :    DEANS    : : . .

Business Programs

Dean Cindy Burns
E-mail:
 burns@faytechcc.edu
Office Location: CUH 371A
Phone: (910) 678-8564

College Transfer &

General Education Programs

Dean Anthony Hubert
E-mail: huberta@faytechcc.edu
Office Location: HOS 600A
Phone: (910) 678-8244

Engineering, Public Service &

Applied Technology

Dean Daryle Nobles
E-mail: noblesd@faytechcc.edu
Office Location: HOS 603A
Phone: (910) 678-8225

Health Programs

Dean Mitzi Johnson
E-mail:
johnsoma@faytechcc.edu
Office Location: HTC 204A
Phone: (910) 678-8372
  • I registered for an online class and it is not listed in BlackBoard under My Courses. What do I do?

Your class should appear on BlackBoard by 8:00 a.m. the first day of the term. If for any reason it is not listed, contact your instructor. Your instructor for that class and an email address for that faculty member is listed in WebAdvisor. Instructions for locating faculty email address are available at FTCC webpage address. Email the instructor from your student email account and inform them you are registered for their class and you would like to be activated in the Blackboard.

  • I can't log into BlackBoard at all, how can I get help?

Blackboard help can  be obtained by calling 1.866.829.9660 or through an email to the Blackboard Help website

A self-support class is not supported by State monies; therefore the tuition ($56.50 per credit hour) collected from the students must be sufficient to cover the cost of each self-support course. The Dean supervising the course will make the final decision whether or not sufficient funds have been collected to offer the course.

 


   WebAdvisor

  • How do I log into WebAdvisor?

WebAdvisor is your link to most of the information you will need from Fayetteville Technical Community College during your enrollment here.  From WebAdvisor, you will receive your grades, proof of enrollment, unofficial transcripts, financial aid and billing information, class schedule and will be able to register for classes.  

On our website, www.faytechcc.edu, click on WebAdvisor in the orange bar under the  scrolling pictures.  Log in using the information provided on that page and the user name and password given to you during your admissions process.  If you need help logging in, please email the WebAdvisor help desk at help@faytechcc.edu

  • Distance Students                

If you would like to take classes at FTCC, live outside of Cumberland County, and are unable to register at the campus, let us assist you. Please click on the following http://www.faytechcc.edu/registrar/DistanceStudents.asp

   

It is very important that you access your WebAdvisor on a regular basis.


   Grades

  • How will I receive my grades?

Grades are posted to your WebAdvisor account.


   Drop or Withdraw

  • I want to drop, or withdraw from my class. How do I do that?

    - BEFORE CLASS BEGINS -

     *Check the current semester Important Dates for registration schedule, semester dates, and withdrawal (percentage) dates*

If the class has begun, but it is before the 10% point, you may drop your classes using web-advisor or visit the Registration & Records Office to fill out a Registration Change Notice form. If you are out of the area or are not able to come in, you may complete the form, sign and date, print and fax it to (910) 678-0085. If we receive the form and the class has not reached the 10% point, you will be given a 75% refund for the class you are dropping.

    - AFTER CLASS STARTED BUT BEFORE THE 10% POINT -

                  *Check the current semester Important Dates for registration schedule, semester dates, and withdrawal (percentage) dates to determine the 10% point*.

If the class has begun, but it is before the 10% point, you may drop using webadvisor. If you are out of the area or are not able to come in, you may complete the form, sign and date, print and fax it to (910) 678-0085. If we receive the form and the class has not reached the 10% point, you will be given a 75% refund for the class you are dropping.

   - AFTER CLASS STARTED & AFTER THE 10% POINT -

                 *Check the current semester Important Dates for registration schedule, semester dates, and withdrawal (percentage) dates*. Effective Fall 2010, students are now responsible to drop a course by using the Student Withdrawal Form.

If the class has passed the 10% point, you must withdraw from the class using the Student Online Withdrawal Form. There will not be a refund past this point and you will receive a grade of W.

You can drop classes using web advisor up to the census date of the class - (check the current semester Important Dates), but you will not be able to add a class, as most have already begun.

   Advisor

  • Who is my Advisor?

When you met with a counselor for approval into an academic program of study during your admissions process you were given a copy of your Academic Program Approval.  Your advisors name, office location, and contact information is on that form and is also listed under My Profile on your WebAdvisor.  If you were not approved into a program of study, you are considered a Special Credit student and will not have an advisor assigned.

Your advisor can be located on your Performance Evaluation form (Eval).

This page is maintained by Arie Pittman: pittmana@faytechcc.edu Revised: March 20, 2013.