Program Integrity Rule  

Outside State Complaint Process


Online and distance education is an important part of Fayetteville Technical Community College (FTCC). Recent regulations enacted by the U.S. Department of Education will have an impact on distance education and online providers such as FTCC. The relevant language provides:


If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State's approval upon request.Electronic Code of Federal Regulations


What FTCC is Doing

FTCC is working in cooperation with state agencies throughout the country to comply with these new regulations so that we can continue providing educational access to students across the country. The process of evaluating and complying with these recent regulatory changes is on-going and we will provide up-to-date information as it becomes available. Please see the list of states below where authorization has been granted to FTCC (currently ongoing). 

Online education is an integral part of Fayetteville Technical Community College’s (FTCC) program offerings. In compliance with the U.S. Department of Education State Authorization Requirements in Section 600.9(c) of the October 29, 2010, final program integrity rule, FTCC is pursuing authorization from states and territories beyond North Carolina’s borders to offer online courses to students who do not physically reside in North Carolina. FTCC will continue to monitor developments in other states and territories, and if authorization or licensure is or becomes necessary, the College will obtain approvals.

Fayetteville Technical Community College has authorizations or exemptions from the following states for purely (100%) distance education programs, including online or correspondence study programs. If you physically reside in any of the states listed below, you may register for FTCC’s online classes, assuming all admission requirements and pre- or co-requisites are met:






District of Columbia




New Hampshire
New Jersey
New Mexico
New York
North Dakota

South Carolina
South Dakota
West Virginia


If you physically reside in one of the states not listed above and you want to register for FTCC’s online classes, depending on the outcomes of the application, FTCC may notify you that you are not eligible to register for distance education courses. Please contact Dr. Louanna Castleman at or 910-678-0141 to determine if FTCC can obtain the authorization that is required by your state. Depending on the status of your state of residence regarding this requirement, FTCC may notify you that you are not eligible to register for distance education courses.


Complaint Resolution

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.


Fayetteville Technical Community College Accreditation and Complaint Procedures

FTCC is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The Commission has authorized FTCC to offer certificates, diplomas, and associate’s degrees.

Click here for information about filing a complaint with SACSCOC



 Fayetteville Technical Community College Student Grievance Procedures

Pursuant to the United States Department of Education's Program Integrity Rule, Fayetteville Technical Community College, and all other colleges or universities that receive Title IV monies, is required to provide all prospective and current students with contact information of the state agency or agencies that handle complaints against postsecondary education institutions.  Additionally, State Authorization is required from any State where students may be residing for any curriculum courses offered via distance learning or correspondence education within that particular state. FTCC is current working with State agencies to obtain appropriate State Authorizations.  FTCC has a Student Grievance Policy (Page 40) that students are encouraged to utilize prior to filing a complaint with a state agency or agencies. For information or questions about this procedure, contact Dr. David Brand, Vice-President for Academic and Student Services, 910-678-8370, For a list of contacts from each state in which a student may file a complaint, click this link


Complaint Resolution Contacts by State

In compliance with Federal Department of Education regulations, Click this link for information about filing consumer complaints in the states in which FTCC offers distance education programs.


If you need additional assistance in locating state complaint procedures, please contact Dr. David Brand, Senior Vice-President for Academic and Student Services, 910-678-8370,


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Fayetteville Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate degrees, diplomas and certificates. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Fayetteville Technical Community College.