Professional Development Schedule
2014 - 2015
 
Faculty are required 30 and Staff are required 12 professional development hours annually.
Employees are responsible to track his/her own professional development hours using a Form P-14.
 Attendance and credit for any session is approved/disapproved by the attendee's immediate supervisor.
 You only need to register if the session specifically says to; otherwise, just show up!
 
Scroll down to view all sessions; newest are on top.  Titles in red are over.
 
 

CULTURAL BAGGAGE

“Cultural baggage” refers to those concepts, ideas, and attitudes carried from childhood that still have great influence on us.  It can have a positive or negative influence on how we relate to others.  Exploring “baggage” through proverbs, sayings, symbols, etc. will lead to recognizing its limiting effect when dealing with people with different values. Through a series of activities, participants will consider how their personal baggage affects their relationships with others.

Presenter: Janis Holden-Toruño   Contact: holdenj@faytechcc.edu

Tuesday, November 4, 2014    2:30 p.m. – 3:30 p.m.     CUH 317

 

CUSTOMER SERVICE AND SERVICE BREAKDOWN/SERVICE RECOVERY

“Treat every customer as if they sign your paycheck because they do.” It cost more to go out and get new customers then to retain the ones we have. Learn how to better serve the difficult customer and practice the Emotion-reducing model, the Problem-solving model and the Service Recovery Process. Learn and practice techniques that work to improve Customer Service.

Presenter:  Sharon Seaford

Wednesday, October 29, 2014     2:00 - 4:00 p.m.     CUH 302

CAP 30: Please email driscolb@faytechcc.edu to reserve your space.

 

FORMATIVE ASSESSMENT

Too often instructors think of assessment as a mid-term and final exam, yet teachers are constantly gathering information about their students. Such information can help plan learning activities, which become another means of assessment. In this interactive workshop, the participants will examine how they currently use formative assessment, learn some key assessment terms, identify key components in a formative assessment system, and review student work to analyze what the work shows and what the instructor might do next.

Presenter: Janis Holden-Toruño   Contact: holdenj@faytechcc.edu

Tuesday, October 14, 2014    2:30 p.m. – 4:30 p.m. (2 hours)     CUH 317

 

 

CUSTOMER SERVICE LISTENING AND DIVERSITY

“The best way to understand people is to listen to them”. Do you really listen to the Customer? Take a Listening Self-Assessment and see where you rate. Learn about the causes of Listening Breakdown and practice Active Listening. Understand the Impact Diversity plays in Customer Service and the “Platinum Rule”.

Presenter:  Sharon Seaford

Monday, October 6, 2014     2:00 p.m. - 4:00 p.m.     CUH 302

CAP 30: Please email driscolb@faytechcc.edu to reserve your space.

 

CUSTOMER SERVICE BEHAVIOR STYLES AND THE PLATINUM RULE

(2 Hrs.) Friday 9/26/14 10:00-12:00 noon CUH 302, Presenter: Sharon Seaford
Description: The Platinum Rule goes beyond treating customers the way you want to be treated, to the next level of treating them the way they would like to be treated. Learn about the Four Basic Behavioral Styles: Rational, Inquisitive, Decisive, and Expressive. What’s your style and what’s your customer’s style? They may not be the same. Learn how to practice the Platinum Rule in Customer Service.

Presenter:  Sharon Seaford

Friday, September 26, 2014     10:00 a.m. - 12:00 noon     CUH 302

CAP 30: Please email driscolb@faytechcc.edu to reserve your space.

 

HAZARD COMMUNICATION

The training focuses on the three key elements of the GHS: Hazard Classification, container labeling, and Safety Data Sheets. It addresses the written Hazard Communication plan, physical and health hazard classes, pictograms, signal words and other information found on GHS container labels and the 16 sections of a Safety Data Sheet.

Presenter:  Henry Brunson     8-0185

Wednesday, September 17, 2014     9:00 - 11:00 a.m.     ATC 116
 

LESSON DEVELOPMENT FOR COMMUNITY COLLEGE INSTRUCTORS

The paradigm for community college instruction is ever-evolving. Gone are the days when the instructor was the all-knowing guru whose teaching style consisted of lectures and writing assignments. Today’s successful community college instructors can benefit from a shift in perspective in which the intended student outcome is the key to determining how students will be evaluated and taught. This interactive workshop focuses on how to write clear-cut objectives, evaluative statements, and lesson plans.

Presenter: Janis Holden-Toruño   Contact: holdenj@faytechcc.edu

Tuesday, September 16, 2014     2:30 p.m. – 4:30 p.m. (2 hours)     CUH 317

 

FAMILY MEDICAL LEAVE ACT (FMLA)

It is important for all supervisors to understand and apply FMLA provisions and College FMLA policy. This training session will familiarize participants with the provisions of FMLA, including appropriate time line for processing FMLA requests. At the end of the training session, participants should understand the purpose and benefits of FMLA, recognize when and to whom it applies, understand key provisions of the law, and understand procedures for processing FMLA leaves appropriately. An additional benefit is to use this training to protect yourself and FTCC from liability.  No reservation necessary.
 
Presenter:  Carl Mitchell/David Sullivan  8-8246
 
Wednesday, September 10, 2014  3:00 p.m. - 4:00 p.m.   ATC 116

 

THE TRUTH ABOUT CUSTOMER SERVICE

“The most important thing in communication is hearing what isn’t said”. Find out “What Customers Really Want” & learn about “Internal and External Customers”. Role-play Verbal and Non-verbal Communication that build Customer Relationships while avoiding words and body language that damage Customer Relationships. Learn how important body language is and even the emotional messages of color and much more.

Presenter:  Sharon Seaford

Thursday, September 4, 2014     1:00 - 3:00 p.m.     CUH 302

CAP 30: Please email driscolb@faytechcc.edu to reserve your space.

 

BLOODBORNE PATHOGENS

The training focuses on the epidemiology of bloodborne diseases, universal precautions vaccinations.

Presenter:  Henry Brunson     8-0185

Wednesday, August 14, 2014    10:00 a.m. - 11:00 a.m.     ATC 116

 

WORKPLACE ERGONOMICS AND OFFICE SAFETY

Are you experiencing neck or shoulder discomfort? What can you do to prevent it? Is your computer workstation comfortable? How can you make it more comfortable?  This workshop is for anyone who would like to be a little more comfortable and safe at work.  Learn things such as proper desk posture, hand-keyboard placement, and the best way to adjust your computer screen.

Presenter:  Henry Brunson   8-0185

Wednesday, August 14, 2014    9:00 a.m. - 10:00 a.m.     ATC 116

 

PREVENTION OF SEXUAL HARASSMENT TRAINING

This workshop is designed to help employees learn and apply the important elements of prevention of sexual harassment and correctly process sexual harassment issues and complaints. This training includes a detailed overview of the various forms of sexual harassment, explains legal definitions, discusses sexual harassment prevention requirements, and shows how to properly process sexual harassment complaints and maintain a positive work environment for all employees and students at the College. No reservation necessary.

Presenters:  Carl Mitchell/Barbara Driscoll  8-8246
 
Thursday, August 7, 2014     9:00 a.m. - 10:30 a.m.     ATC 116

 

DEVELOPMENT DIMENSIONS INTERNATIONAL (DDI) TARGETED SELECTION INTERVIEWING

Precise hiring practices benefit organizations not only by decreasing employee turnover but also by solidifying legal compliance requirements. Targeted Selection®, offered by DDI, focuses on past behaviors to predict future performance, assesses both job fit and organization fit motivation, and ensures legally defensible hiring practices.

Due to the limited slots and the high cost of training materials, you should only enroll in this course if 1) you are a hiring manager, 2) you actively participate on interview panels, or 3) you are likely to be asked to serve on an interview panel. 

Presenter:  Barbara Driscoll  

Wednesday, August 6, 2014     9:00 a.m. - 4:00 p.m.     ATC 116     (Lunch on your own)

Please email driscolb@faytechcc.edu to register.

 

 

EXCELLENCE IN TEACHING (EIT)

In May of 2013, we implemented the Excellence in Teaching (EIT) Course to help orient new instructors to FTCC and to help polish their teaching skills for the FTCC classroom. The course is a great introduction to the school, how to teach and how to help our students be successful in our classrooms. Based on the popularity of the course, we decided to create a web-based open version that anyone at the school could review and use as a learning resource.  If you click on the link below, you will be able to access all of the materials, links and see what the new EIT Course is all about!  If you are required to take the EIT course as part of your employment, you will need to sign up through your supervisor and take the Blackboard version of the course. 
 
http://www.faytechcc.edu/eit-web/
 

TITLE IX ON CAMPUS (ONLINE TRAINING COURSE)

The main objective of this session is to make sure you know the broad scope of Title IX and what is required to comply with the law. By the time the session is over, you will understand why Title IX is important, what the law covers, the procedures that your institution of higher education must have in place to comply with the law, and your responsibilities under the law. Duration: 21 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

PREVENTING SEXUAL HARASSMENT ON CAMPUS (ONLINE TRAINING COURSE)

The main objective of this session is to inform you about sexual harassment so you can help recognize and prevent it. By the end of this session, you should be able to, recognize sexual harassment on campus, differentiate between the two main kinds of harassment, understand the different laws governing harassment against other employees and students, report incidents and cooperate in investigations of sexual harassment, and help promote and maintain a productive work and educational environment for faculty, staff, and students. Duration: 18 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

PREVENTING DISCRIMINATION ON CAMPUS (ONLINE TRAINING COURSE)

The main objective of this session is to make more aware of discrimination on campus and how to prevent it. By the time the session is over, you should be able to know what discrimination is, understand different examples of discrimination, ways to prevent discrimination, and know what to do if you are faced with discrimination. Duration: 19 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

DIVERSITY ON CAMPUS (ONLINE TRAINING COURSE)

The main objective of this session is to help you understand the importance of diversity on-campus and how you can support it for the benefit of the community. By the time this session is over, you should be able to understand how the changing face of America can benefit the on-campus community, understand, accept, and respect personal differences, become familiar with some basic techniques to help you communicate better with the different members of your population, help encourage your students to seek out ways to embrace diversity in their community, understand how to deal with conflict when it comes to diversity, and know some methods of developing a good on-campus diversity plan. Duration: 30 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

FERPA: HOW TO PROTECT STUDENT PRIVACY IN HIGHER EDUCATION (ONLINE TRAINING COURSE)

The main objective of this session is to make sure you know the provisions of FERPA and what is required of you to comply. By the time the session is over, you will understand why FERPA is important, basic terminology and concepts associated with the law, the rights of parents and eligible students and how to uphold those rights, what information schools can and cannot disclose, and recordkeeping requirements. Duration: 24 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

THE AMERICANS WITH DISABILITIES ACT: ACCESSIBILITY ON CAMPUS (ONLINE TRAINING COURSE)

This session will guide you through a variety of topics that will help you understand the Americans with Disabilities Act and its effect on campus. By the time the session is over, you should be able to understand the purpose of and the need for the ADA, define disability and know what distinguishes an individual as being disabled, know how to recognize when accessibility needs to be addressed and have some ideas on how to address it, know some different ways to make reasonable accommodations for those with disabilities, and help break down barriers for those with disabilities who need opportunities to grow as an equal part of the on-campus community. Duration: 34 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

THE CLERY ACT CAMPUS SECURITY AND CRIME DATA REPORTING (ONLINE TRAINING COURSE)

The main objective of this session is to make sure you know what the Clery Act covers and what is required to comply with the law. By the time the session is over, you will understand the basics of what “Clery geography” means and why it’s so important, the classification of crimes covered by the Clery Act, recent changes to the law, including amendments under the Violence Against Women Reauthorization Act of 2013, the interplay on campus of other federal laws, such as FERPA and Title IX, requirements for collecting and reporting crime statistics, and emergency notification and timely warnings. Duration: 46 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

CODES OF ETHICAL CONDUCT FOR HIGHER EDUCATION (ONLINE TRAINING COURSE)

The main objective of this session is to make sure you understand the importance of a code of conduct for higher education and the benefits of abiding by your school’s code. By the time the session is over, you should be able to understand how federal law influences your school’s code of conduct, your responsibility to your school, such as exhibiting ethical conduct and avoiding conflicts of interest, your responsibility to the school community, such as treating others with respect and dignity while avoiding discrimination and harassment, and your accountability for upholding the school’s code of conduct, including reporting any violations of the code. Duration: 24 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

PREVENTING VIOLENCE ON CAMPUS (ONLINE TRAINING COURSE)

The main objective of this session is to make more aware of violence on campus and how to prevent it. By the time the session is over, you should be able to know the different types of violence that can occur, understand how to prevent violent occurrences, know the steps to take in case of a violent outbreak, and know the different ways you can make your campus have a safer atmosphere. Duration: 14 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

DATA SECURITY ON CAMPUS (ONLINE TRAINING COURSE)

Description: The main objective of this session is to give you basic concepts and vocabulary to learn about data security in the university setting, and make sure you know how to incorporate secure practices into your daily use of computers and other devices that access the university computer system. By the time the session is over, you should be able to describe best practices in data handling, outline employee and student responsibilities for data protection and IT systems security, comply with best practices for designing User IDs, strong passwords, and safe remote access and user authentication, and incorporate security protocols in your daily activities. Duration: 22 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

SUPERVISING STUDENT WORKERS (ONLINE TRAINING COURSE)

The main objective of this session is to teach you about student workers and how to supervise them properly. In this training module, we will go over what student workers are and what their work might entail, why they are important, and most importantly, how to supervise them. Duration: 17 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

PREVENTING BULLYING AND HAZING ON CAMPUS (ONLINE TRAINING COURSE)

This session will guide you through a variety of topics which will help you understand and prevent bullying and hazing on-campus. By the time the session is over, you should be able to understand why college bullying and hazing are a problem, recognize bullying and hazing, whether you witness it or it happens to you, understand the reasons behind bullying and hazing, understand the negative effects that bullying and hazing can have, take steps to raise awareness and help prevent bullying and hazing, and know how to better confront bullying and hazing when it happens and help your students deal with it. Duration: 36 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

DETECTING AND PREVENTING CHILD ABUSE (ONLINE TRAINING COURSE)

The main objective of this session is to help you understand the importance of recognizing child abuse. By the time this session is over, you should be able to understand and identify the different types of child abuse, recognize indicators of abuse, know how to interview a child to find out if he or she is experiencing some area of abuse, and know how and when to report suspected child abuse. Duration: 17 minutes (plus time to pause for quizzes/activities).

Click here and select your desired course: TrainingToday: HR for Campus Employees

Contact Human Resources to request Username and Password at driscolb@faytechcc.edu or 678-8246/8378.

 

EMERGENCY MANAGEMENT PLAN

The Fayetteville Technical Community College (FTCC) Emergency Operations Response Plan (EORP) establishes a comprehensive framework of policy and guidance for the College in disaster preparedness, response, recovery and mitigation operations.  The plan details capabilities, authorities, and responsibilities.  It establishes the framework for mutual understanding among Federal, State, County, Municipal, and other public and private non-profit organizations.  No reservation necessary.

Presenter:  Captain Joseph Bailer

Wednesday, July 16, 2014     3:00 p.m. - 4:00 p.m.     ATC 116    Class Roster