Usernames for Blackboard, Email, Novell and WebAdvisor:

FTCC uses a standard naming convention to establish each account name. This data is taken directly from the registration records. This will also be the login for your Blackboard, Email, Novell and WebAdvisor accounts. The naming standard is:

The first seven characters of your last name, the first letter of your first name and last four digits of your Student ID Number. Your Student ID Number can be found on your Student ID card, your registration statement or registration mailer. (Example: John P. OnlineStudent, ID #1234567 would be onlinesj4567 ).

If your last name is less than seven characters use your entire last name, the first letter of your first name and last four digits of your Student ID number, which can be found on your Student ID card, your registration statement or registration mailer. (Example: Jane P. Doe, ID #1234567 would be doej4567 ).

If your last name is hyphenated or contains another special character do not include the hyphen or special character. (Example: Jane P. Doe-Smith, ID #1234567 would be doesmitj4567 ).

Your birthday (MMDDYY) is your initial password, with no dashes or spaces. (Example: January 2, 1980 would be 010280).

* NOTE ABOUT STUDENT NAME CHANGES AT FTCC *
Although name changes are processed through FTCC's registrar's office, the name change does not affect a student's username used for logging into email, Blackboard, and/or WebAdvisor.

If you have difficulty logging into Blackboard, Email, Novell or WebAccess please review How To Determine Your User ID for the current semester. To search for your username select this link . If your username is not listed please contact FTCC's registrar's office at 910.678.8476.

WebAdvisor Assistance:

By Email:     help@faytechcc.edu

On the Web: http://www.faytechcc.edu/registrar/default.asp (Scroll to the bottom of the page)

Online Course Deliver System:

Fayetteville Technical Community College uses the Blackboard Academic Suite©®™ software to deliver course information to students over the Internet .  Online, Hybrid and Web Assisted courses will be available by 11 a.m. on the first day of classes for the semester. Please find the first day of the semester you are enrolled for online at http://www.faytechcc.edu/academic_calendar/ .

Blackboard Online Orientation If you are new to online learning, this orientation will help you assess whether online learning is right for you. You will be provided with self assessment resources to help you make this determination. If you are an experienced online learner, this orientation will provide a quick check of your preparations so you can begin your online experience with confidence.

To search for your username select this link .

Use the following Internet address (URL) to access the FTCC's Blackboard login page: http://faytechcc.blackboard.com . This is the first Internet page you visit when logging into a course.

Please add this page to your Favorites (or Bookmarks) in your web browser. Using your username and password to log in, you can access your Blackboard courses from any Internet enabled computer running a Windows or Mac operating system. If you have any questions be sure to consult FTCC's Online Support Center .

Change Your Blackboard Password If you would like to change your Blackboard password, select this link. If you have forgotten your password, please contact your instructor to have your password reset.

Blackboard Assistance:

By Phone or on the Web: Call the Online Support Center at 1.866.829.9660 or go online to http://d2.parature.com/ics/support/default.asp?deptID=8277

On the Web: Contact the instructor for the course in which you are enrolled. Instructor contact information (course instructor with email address) is located online at http://forms.faytechcc.edu/bbinst/

On the Web: Additional instructor information (office location and office phone number) is located online at http://forms.faytechcc.edu/Employees/

Students enrolled in a Continuing Education Blackboard course site must contact the course instructor for login assistance.

Email Policy for Online Classes:

All students taking an online course or using Blackboard in a class at FTCC are required to use the email account provided by FTCC to communicate with the instructor and students within the course. Exception: eArmyU students may use the email account provided for them by the Army or their AKO account.

To search for your username select this link .

Make sure you check your FTCC Student Email Account for email...it's located at http://student.faytechcc.edu . This is where you will receive email from your Blackboard instructors. Information about accessing your student email account is located at http://www.faytechcc.edu/mis/Student_Email.htm .

Student Email Assistance:

By Email:  emailsupport@faytechcc.edu

On the Web: http://www.faytechcc.edu/mis/student_email.asp