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Course Details
| POS 135 Officer-in-Charge Training |
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| Lecture: |
03 |
Lab: |
00 |
| Clinical: |
00 |
Credit: |
03 |
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| Components: |
None |
| Prerequisites: |
None |
| Corequisites: |
None |
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| This course covers the duties of a window clerk. Topics include window services, image and customer relations, one-on-one selling, postage meters, mail classifications, claims and inquiry, and daily financial reporting. Upon completion, students should be able to explain effective customer relations, retailing postal products, professional window service operations, and the duties of customer service representatives. |
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