Take CIS-110 or CIS-111. Take DRE-096 and DMA-020 or ENG-070, RED-070 and MAT-060 or Placement Test Credit Equivalent
This course is designed to prepare students for a foundation in Desktop Support certification in office productivity applications. Emphasis is placed on developing proficiency in the end-user support skills, processes, and procedures necessary to correctly support office productivity products. Upon completion, students should be able to prepare for industry-level certification and utilize advanced support tools toward resolving office productivity end-user problems.