Take NOS-110 and CIS-110 or CIS-111. Take DRE-098 and DMA-020 or ENG-070, RED-070 and MAT-060 or Placement Test Credit Equivalent
This course is designed to prepare students for a foundation in desktop support certifications in an operating system. Emphasis is placed on developing proficiency in the end-user support skills, processes, and procedures necessary to correctly support an operating system. Upon completion, students should be able to prepare for industry-level certifications and utilize advanced support tools to resolve operating system end-user problems.