Corporate & Industry Training

Corporate & Continuing Education

Many of today’s jobs require employees to continue training and upgrade their skills while on the job. The Corporate & Industry Training Department offers a multitude of courses that will allow you to enhance your skills and qualifications in your current job or prepare you for a new career.

Day and evening classes are offered for your convenience. You can receive quality training at an affordable cost. We also offer customized training for local employers wanting to upgrade the skills of their employees.

Pre-Registration is required for all Corporate & Industry Training courses.

American Management Association Certificate Programs – Communication Skills for Managers

The fact is, if you can’t manage to communicate clearly, you simply can’t manage! This course will teach you how to communicate clearly and precisely by improving your writing, reading, speaking, and listening skills. You’ll never again have to worry that something you said or wrote will be misunderstood!

Note: Make check payable to: Fayetteville Regional Chamber ($70 registration and $105 AMA textbook and materials).

Course Fee: $175

Contact

Call 910-678-8230 for registration information.


Bank/Credit Union Teller Training

This course will enable the student to gain the knowledge and skills necessary to become employed as an entry-level teller or a customer service representative. Topics to be covered are banking history, teller operations, customer relations, security, credit applications, credit ratings, and collecting accounts.

Course Fee: $70


Certificate in Nonprofit Management

The Certificate in Nonprofit Management will provide students with the tools and skills necessary to effectively work or volunteer in the nonprofit sector. The curriculum will address the unique nature of nonprofits as it relates to management, staffing, funding, and planning.

Upon completion of the program students will be prepared to enter the nonprofit sector as a staff member, volunteer, board member, or administrator.

Note: In conjunction with FTCC, this program is being co-sponsored by the Retired and Senior Volunteer Program (RSVP) of the Cumberland County Council on Older Adults.

Course Fee: $70


Delivering “Knock Your Socks Off” Service

This course creates a service advantage with the help of customer service guru Ron Zemke. Based on his acclaimed “Knock Your Socks Off” series, this course reveals the secrets of customer care including how to see things from the customer’s perspective, become a fixer and problem solver, cope with difficult customers, and know when to bend the rules – all in easy-to-follow steps and the same down-to-earth style.

Note: Make check payable to: Fayetteville Regional Chamber ($70 registration and $105 AMA textbook and materials).

Course Fee: $175

Contact

Call 910-678-8230 for registration information.


E-Notary Public

This course is required for anyone interested in registering as an Electronic Notary Public for the first time. All students must be currently commissioned as a Notary Public in North Carolina to attend this class.

Course Fee: $50

This is a self-supporting class; fee-exempt status does not apply.

Prerequisite

Students must provide current Notary Public Commission number and current state or federal picture identification for admission to class. The active duty military and civilian ID cards do not meet the identification requirement. The ID must be a valid ID with a picture of the face and either signature of physical descriptors or both.

Textbook

The current edition of the E-Notary Manual is required for admittance to the class and can be purchased at the FTCC bookstore. It is strongly recommended that you study the guidebook prior to class attendance to be better prepared for the state examination given at the end of the class.


Fair, Square & Legal: A Manger’s Guide to Safe Hiring, Managing & Firing Practices

Do you know what to do to protect your business, your employees, and yourself from legal liability? This course will help the manager identify potential employment law violations before they happen, investigate a harassment complaint, write safe job advertisements and job descriptions, conduct safe hiring interviews and performance appraisals, and determine what constitutes a reasonable accommodation for an employee with a disability.

Note: Make check payable to: Fayetteville Regional Chamber ($70 registration and $105 AMA textbook and materials).

Course Fee: $175

Contact

Call 910-678-8230 for registration information.


First Line Supervision

This course focuses on the day-to-day concerns of the first-line supervisor.  Students will learn to choose leadership styles that improve work-unit performance; make faster, better decisions; use positive and negative rewards to build morale; plan ahead for maximum productivity; and handle conflicts, grievances, and problem employees in a way that ensures smooth operations.

Note: Make check payable to: Fayetteville Regional Chamber ($70 registration and $105 AMA textbook and materials).

Course Fee: $175

Contact

Call 910-678-8230 for registration information.


Fundamentals of Human Resources

This course focuses on how to write job descriptions and specifications, recruit and hire the best people, assemble competitive salary and benefit packages, interpret law and ethical issues in Human Resources Management, and foster positive employee relations.

Note: Make check payable to: Fayetteville Regional Chamber ($70 registration and $105 AMA textbook and materials).

Course Fee: $175

Contact

Call 910-678-8230 for registration information.


How to Manage Conflict in the Organization

This course focuses on employees discovering how to spot potential interpersonal conflicts – and defuse them before they flare up. They’ll understand how to separate people from issues, get beyond immediate tensions to the root cause of the conflict, apply the five proven conflict-resolution approaches, and transform conflict into a positive, productive force.

Note: Make check payable to: Fayetteville Regional Chamber ($70 registration and $105 AMA textbook and materials).

Course Fee: $175

Contact

Call 910-678-8230 for registration information.


Interpersonal Skills in the Workplace

This course focuses on the basic communication theory as it applies to the workplace, plus “real-life” scenarios that demonstrate the use of effective interpersonal communication. Employees will improve their skills in active listening, giving and receiving criticism, dealing with different personalities, and using body language to reinforce the message.

Note: Make check payable to: Fayetteville Regional Chamber ($70 registration and $105 AMA textbook and materials).

Course Fee: $175

Contact

Call 910-678-8230 for registration information.


Notary Public

This course is required for anyone interested in becoming a Notary Public for the first time. It is recommended for all notaries as a refresher course.

NCGS 10B-5(b) provides the following requirements to be commissioned as a Notary Public in NC:

  1. Be at least 18 years of age or legally emancipated as defined in Article 35 of Chapter7B of the General Statutes;
  2. Reside or have a regular place of work or business in this State;
  3. Reside legally in the United States;
  4. Speak, read, and write in the English language;
  5. Possess a high school diploma or equivalent;
  6. Pass the course of instruction described in this Article, unless the person is a licensed member of the North Carolina State Bar;
  7. Purchase and keep as a reference the most recent manual approved by the Secretary that describes the duties and authority of notaries public;
  8. Submit an application containing no significant misstatement or omission of fact.

If you have questions about being commissioned as a notary in North Carolina, please call the Secretary of State Notary Public Section at 919-807-2219 before you register for the class to have your questions answered.

Course Fee: $50

This is a self-supporting class; fee-exempt status does not apply.

Prerequisite

Students must provide current state or federal picture identification for admission to class. The active duty military and civilian ID cards do not meet the identification requirement. The ID must be a valid ID with a picture of the face and either signature of physical descriptors or both.

Textbook

The current edition of the Notary Public Guide Book for North Carolina is required for admittance to the class and can be purchased at the FTCC bookstore. It is strongly recommended that you study the guidebook prior to class attendance to be better prepared for the state examination given at the end of the class.


Pet Grooming (Beginner)

This program is designed for students who would like to work for a professional pet groomer at an entry-level position. Students will concentrate on basic pet grooming for dogs. This will include brushing, drying, nail clipping, ear cleaning, preparatory clipping, and basic finishing techniques. Students will be responsible for purchasing their own equipment and supplies.

Class size is limited.

Course Fee: $180


Sanitation for Food Service

This course is designed to teach proper food service sanitation practices relating to food storage, food preparation, equipment cleaning, sanitary facilities, and personal hygiene.

Note: The food service class “Sanitation for Food Service” sponsored by the Cumberland County Health Department does not meet the requirements for recently adopted North Carolina Food Code. Persons who may wish to attend this class will not be eligible to receive the additional two points toward their sanitation evaluation score. This class does meet all the requirements for Day Care Plans and Facilities in Cumberland County.

This is a self-supporting class; fee exempt status does not apply.

Course Fee: $50


ServSafe Food Safety Training

The restaurant and food service industry’s pre-eminent food safety training, the ServSafe program is recognized and accepted by more federal, state, and local jurisdictions than any other food safety program. It prepares the industry to prevent food-borne illness, reduce liability risks, lower insurance costs, and improve food quality. Effective training means your entire operation will be more efficient, profitable, and have a better understanding of health department inspections.

Note: All food establishments are required by law to have a certified food protection manager (CFPM) at the food establishment during all hours of operation per section 2-102.12 of the NC Food Code. In order to meet this requirement, an ANSI accredited program must be taken.

Course Fee: $70

Textbook

ServSafe Course Book with Online Exam


SHRM-CP/SHRMSCP

SHRM-CP/SHRMSCP is a must for serious human resource professionals. In large businesses and organizations, the role of the Human Resource Department has grown tremendously. Specialized professional training is essential for those practicing in the field to keep pace with changes.

The Certification in Human Resource Management is based on the SHRM Learning System developed by the Society for Human Resource Management. This course will provide training in the key areas of human resource management and prepare you to take the professional certification exam.

Course Fee: $125

Note: Study materials are an additional fee and must be prepaid through the FTCC bookstore. Fee does not include cost of exam.


Social Services Careers

Looking for a new job in a fast-paced work environment that offers opportunities to enhance the lives of families? Individuals interested in a career in this challenging and rewarding field of human services now have an exciting training opportunity available through Cumberland County Department of Social Services and FTCC.

Content includes an introduction to social services, the role of federal and state government, eligibility criteria, state policies, terminology, financial computations, and agency visitation.

Course Fee: $70


Taking Control with Time Management

This course outlines basic time management strategies for increasing profits, productivity, and your own chance of career success. It shows you how to calculate a meaningful time audit and take the steps you need to manage your time well so you can better manage the time of others.

Note: Make check payable to: Fayetteville Regional Chamber ($70 registration and $105 AMA textbook and materials).

Course Fee: $175

Contact

Call 910-678-8230 for registration information.

Basic Keyboarding Skills

Familiarity with and ease in using a computer keyboard is the basic skill for anyone interested in learning to use a computer or entering the job market for office personnel. If you don’t know how to type, if you get by using the two fingers hunt and peck method, this course is your starting point. Topics include computer keyboarding skills, refinement drills, timed writing, and proofreading techniques. Join us and develop the most basic of office skills.

Note: Class size is limited because of the number of available computers.

Recommended: Bring a USB flash drive.

Course Fee: $125


Computer Essentials: Work & Home

This course will develop and strengthen your skills in Microsoft Windows, word processing, and spreadsheets using Windows, Microsoft Word, and Excel. The class concentrates on skills for use in the office or for personal use at home. These skills will give adults an advantage in the work place or in their personal work. The class uses Office 2013 and Windows 7, and the class work will also apply to earlier versions of Office.

Note: Very basic skills in Microsoft Windows are recommended; the Windows 7 Level I class would be excellent. Basic keyboarding skills required.

Recommended: Bring a USB flash drive.

Course Fee: Free *Students will receive the full Continuing Education Scholarship resulting in no tuition cost for the student.


iPad: Making the Most of an iPad

This is an introduction to the Apple iPad. Coverage includes such items as setup and creating an account, syncing, downloading and using apps, video, document management, locking and tracking the device, security and parental controls, using a hotspot, iPad secrets, tricks, and tips, and more. Learn the absolute basics, or increase what you already know about this extremely popular device.

Note: Students must bring a fully charged iPad; an iPad will not be supplied.

Course Fee: $70


Keyboarding & Office Essentials

Learn, refresh, or improve your keyboarding skills with personalized keyboarding drills, and timed writings while learning the basics of word processing. Students will then expand that knowledge into the ability to create professional correspondence and other business documents with the Microsoft Office 2013 programs: Word, Excel, and PowerPoint. Other topics include communication skills, time management, and public relations

Note: Class size is limited because of the number of available computers.

Supplies

Students will need to purchase a flash drive, a two-inch three-ring binder, and seven dividers.

Course Fee: $180


Microsoft Excel Level I

This course introduces students to the essentials of Microsoft Excel. Students will be able to create simple spreadsheets, including editing, formatting, and printing. It is intended for people with little or no background in spreadsheets. Simple formulas and introductory data handling are covered.

Prerequisite

At least three months’ experience using Windows or a full course in Windows. This course is not for someone new to Windows.

Recommended: Bring a USB flash drive.

Course Fee: $70


Microsoft Excel Level II

This course picks up where Microsoft Excel Level I ended with more in-depth use of formulas, data handling, and the use of multiple sheets. More in-depth coverage of charts, data formatting, and reporting is covered.

Prerequisite

It is highly recommended to take Excel Level I before taking this course. Must have a general knowledge of introductory Excel.

Recommended: Bring a USB flash drive.

Course Fee: $70


Microsoft Office 2013 Easy Start

This course introduces students to the essentials of Microsoft Word, Excel, and PowerPoint. Students will learn the very fundamentals of each program as a basis for further developing their computer skills. This class is designed for users who already have basic Windows skills, such as Windows Level I and II, but who want a very brief introduction to the three main elements of Microsoft Office.

Prerequisite

At least three months’ experience using Windows or a full course in Windows. This course is not for people new to Windows.

Recommended: Bring a USB flash drive.

Course Fee: $70


Microsoft PowerPoint 2013 Basics

This course introduces students to the bare essentials of PowerPoint for common activities. It covers the specific, beginner-level use of this most common presentation program. Students will be able to create simple presentations, including editing, formatting, presenting, and printing. It is intended for people with little or no background in presentations.

Prerequisite

At least three months’ experience using Windows or a full course in Windows. This course is not for people new to Windows.

Recommended: Bring a USB flash drive.

Course Fee: $70


Microsoft Windows 7 Level I

This course is for the absolute beginner at Microsoft Windows 7. You will learn the terminology so you know what is being talked about. You will learn the basic parts of Windows, such as icons, desktop, pointers, and copy and paste.

Also included is learning to open and close programs, and opening, editing, and saving documents. An important part is learning to manage your documents, such as how to find things you have lost and how to plan your computing.

Recommended: Bring a USB flash drive.

Course Fee: $70


Microsoft Windows 7 Level II

This course picks up where Windows Level I ends with more in-depth use of the menus and interface. You will learn to use several programs at once and find your way around inside them. Managing your documents, using a USB flash drive for storage and backup, and working with different kinds of documents is covered. This is an excellent preparation for taking the PCs Basics course.

Recommended: Bring a USB flash drive.

Course Fee: $70


Microsoft Word 2013 Basics

This course gives a brief introduction to the essential, basic activities in Word 2013. Emphasis is on shortcuts and quick methods, to master the bare essentials of Word. It is intended to allow the student to perform the very basic skills for use in an office and move toward a higher-level course.

Course Fee: $70


Modern Office Software (Windows, Word & Excel)

Need a job? Working in today’s business environment requires up-to-date computer skills. This course will enhance your skills in using Windows, computer word processing, and developing spreadsheets using Windows, Microsoft Word, and Excel.

The employment process explores résumé writing, interviewing techniques, employee/employer expectations, and professional image. These valuable skills will give unemployed adults the “competitive edge” in their job search. The class uses Office 2013, and the classwork will also apply to earlier versions of Office.

Note: Basic keyboarding skills required.

Recommended: Bring a USB flash drive.

Course Fee: Free *Students will receive the full Continuing Education Scholarship resulting in no tuition cost for the student.

Administrative Medical Office Essentials

Looking for a career in the medical field? First, you need to learn the basics! Enhance your skills and gain the “competitive edge” as a medical office employee. Administrative Medical Office Essentials covers the essential information you need to be successful in working in a medical office. Topics include Medical Terminology, Medical Coding, and Medical Office Management.

Note: Textbooks required. Basic Keyboarding/Computer Skills are required.

Scholarships: Call 910-678-8230 for scholarship information.

Course Fee: $180


Assisting in the Pharmacy

This is an overview to prepare students to work together with pharmacists and pharmacy technicians in community and institutional settings. The course will include the duties and responsibilities of a non-registered technical pharmacy assistant, prescription processing, patient confidentiality, inventory control, drug categories and classifications, terminology, workplace safety, and sterile and contamination procedures.

Textbook

Assisting in the Pharmacy

Course Fee: $125


Certified Personal Trainer

Begin an exciting career in health and fitness and learn the fundamentals of the personal training profession.  This course will prepare students for the National Academy of Sports Medicine (NASM) certification exam.

Students will learn the basic principles of training including: Fundamentals of Human Movement Science, Assessments, Training Concepts and Program Design, Nutrition and Supplementation, Client Interaction and Professional Development. Six hours of CPR training are included in this class.

Textbook

NASM Essentials of Personal Fitness Training, 4th Edition

Scholarships: Call 910-678-0033 for scholarship information.

Course Fee: $180


Coding Bootcamp, Part I

Whether the student is new to medical coding or transitioning from ICD-9-CM to ICD-10-CM/PCS, this course helps prepare the student to code accurately and effectively using the ICD-10-CM/PCS code set with a complete understanding of relevant medical terminology and anatomy.

The course will help the student by making unfamiliar medical language more approachable, and carefully sequenced medical terminology lessons help the student to understand the vastly increased anatomy necessary for accurate coding, including the locations of hundreds of arteries, muscles, nerves, and other anatomy.

Course Fee: $180

Dental Receptionist

This course will enable the student to gain the knowledge and skills necessary to become a Dental Receptionist. Topics to be covered include: Dental terminology, Anatomy and Procedures, Office Management, Basic Bookkeeping, Insurance Procedures, and Public Relations.

Note: Basic Keyboarding/Computer Skills are required.

Course Fee: $180


Healthcare Activity Directors Training Course for Nursing Homes & Domiciliary Homes

This course is designed to provide basic training to individuals desiring to become an Activity Director in healthcare-related settings. Activity directors for adult care homes are required by the NC Division of Facility Services to complete a minimum of 50 hours in an approved activity director course. Activity directors for nursing facilities are required to complete the 50-hour basic course with an additional minimum of ten hours of documentation including the assessment and care planning process.

Textbook

Long Term Care for Activity Professionals, Social Service Professionals, and Recreation Therapists, 6th Edition

Course Fee: $180


Hearing Aid Specialist

Did you know that more than 39 million Americans have hearing loss? Hearing loss is the 3rd most common health-related problem in America, and hearing aid devices can enhance the quality of life for individuals with this medical concern.

This course will train the student to become a Hearing Aid Specialist. Topics to be covered: Office Management and Patient Relations, Audiology Terminology and Anatomy of the Ear, Causes of Hearing Loss, Hearing Evaluation, Types of Hearing Aid Devices and Fittings, Employment Outlook, and Job Search Skills.

Note: Basic Keyboarding/Computer Skills are required.

Course Fee: $180


Insurance Billing & Coding Specialist Part I

This is a two-part course that will prepare students for one of the fastest growing professions in allied health—Medical Billing and Coding. In Part I, students will acquire quick mastery of terminology, coding basics, insurance billing, and hands-on training.

Students will be prepared for entry-level positions in medical billing or coding in a medical office setting, and will be prepared to sit for the CPCA or CCA national exam upon completing Part I and Part II.

Prerequisite

Medical Terminology

Textbook

Step-by-Step Medical Coding 2013 (text), CPT Code Book 2013, ICD9 Code Book 2012, Terminology & Anatomy for ICD 10 (E-book) & ICD-10 The Complete Official Draft

Course Fee: $180


Insurance Billing & Coding Specialist Part II

This is part two of the Medical Billing and Coding Specialist program, which provides advanced coding and coding review for the CPCA or CCA national exam. Instruction will include advanced insurance claims processing, appealing under-paid claims, and denied claims.

Prerequisites

Medical Terminology & Insurance Billing & Coding Specialist Part I

Textbook

Step-by-Step Medical Coding 2011 text, CPT Code Book 2011, ICD9 Code Book, Medical Terminology for Health Professionals 2011 and Administration Medical Asst. text only

Course Fee: $180


Medical Terminology

An understanding of medical terminology is essential for anyone working in any capacity in a medical office. This course will prepare you with the terminology background necessary for future courses on medical office procedures that are part of the medical office assistant training program. In addition to medical terminology, you will gain a basic knowledge of human anatomy and physiology.

Textbook

Exploring Medical Language, 9th Edition

Course Fee: $125


Sleep Disorder Technician

This course is designed to prepare individuals for employment as technicians in sleep disorder clinics. The course focuses on sleep disorders, medical terminology and sleep theory.

Course topics include understanding medical terminology, sleep stage scoring, record review, respiratory events, abnormalities and treatment. Students also learn EKG interpretation, electrode application, sleep pharmacology, and sleep disorder computer applications. In addition to classroom instruction, clinicals and patient observation dates will be scheduled.

Prerequisites

Students must have their High School Diploma or equivalency to take this class, along with previous experience in the medical field (RN, EMT, Paramedic, CNA, RMA, and Respiratory Therapist).

Note: Textbook is required. Basic Keyboarding/Computer Skills are required.

Course Fee: $180

The purpose of the Human Resources Development (HRD) Program is to educate and train people in transition or in the emerging workforce for success in the workplace. HRD classes are designed for adults who are unemployed, under-employed, or have received notice of a pending layoff.

Course Topics

– Job Seeking Skills
– Job Search Techniques
– Employment Retention
– Advancement Strategies

Each class addresses the six core components:

  1. Assessment
  2. Positive Self-Concept
  3. Employability Skills
  4. Communication Skills
  5. Problem-Solving Skills
  6. Impact of Information Technology in the Workplace

Our HRD classes are also great for current professionals who need to brush up on their interviewing skills to be prepared for their next career opportunity!

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Barber Training I

This state board approved, three-part program consists of 1,528 hours of training for men and women interested in becoming entry-level barbers. Topics include theory and lab experience to prepare for the NC State Board of Licensure examination. Students will be responsible for the additional cost of textbooks, barber kit, and uniforms.

Course Fee: $180

Note: Students will register three times for a total fee of $540 for complete training.

Contact

910-678-0032


Cosmetology I

Fayetteville Technical Community College is now offering Cosmetology through Continuing Education! In Part I of the program students will be introduced to basic and intermediate cosmetology concepts and salon services. This will include sanitation, scalp treatments, safety, haircutting, color, design, and many more related topics.

With successful completion of this two-part, 1500+ hour course, students will be able to take the NC Cosmetic Arts State Board exam to become licensed. Students will be responsible for the additional cost of textbooks, esthetician kit, and uniforms.

Course Fee: $180

Contact

910-678-0033 *Ask about scholarships.


Esthetics & Skin Care

The 600-hour Esthetician program provides future skin care specialists with the practical skills and knowledge necessary to be successful in the salon/spa industry. Students will learn how to perform popular esthetic services such as facials, waxing, and body treatments.

This program prepares the student for the North Carolina State Cosmetic Arts Licensing Exam. Students will be responsible for the additional cost of textbooks, esthetician kit, and uniforms.

Course Fee: $180

Contact

910-678-0033


Manicuring & Nail Technology

Nail care is one of the hottest specialties in the beauty profession today! This state-approved nail technology course develops skills in all facets of manicuring, pedicuring, nail extensions, and artificial nails. This program prepares the student for the North Carolina State Cosmetic Arts Licensing Exam. Students will be responsible for the additional cost of textbooks, manicurist kit, and uniforms.

Course Fee: $180

Contact

910-678-0032


Natural Hair Care

Fayetteville Technical Community College (FTCC) is now providing the program that prepares students for the licensure as a Natural Hair Specialist. (All Natural Hair Care Specialists not practicing prior to July 1, 2010 must go to school for 300 hours prior to taking the examination. Current law gives individuals until July 1, 2015 to pass the examination.)

Upon completion of the 300+ hour course, students must pass the examination with a score of 75% or higher and pay the license fee to become licensed. Students will also be responsible for the cost of textbooks, kit, and uniforms.

Course Fee: $180

Contact

910-678-0033


Therapeutic Massage

This 550-hour program provides future massage therapists with the practical skills and knowledge necessary to be successful in the salon/spa industry, as well as the field of healthcare. Students will gain a thorough understanding of the human body, its anatomy and physiology, as well as administering a professional massage in a clinical environment.

Students will be prepared to become licensed massage therapists in North Carolina. Students will be responsible for the additional cost of textbooks and uniforms.

Course Fee: $245 ($180 Registration + $50 Clinicals + $15 Required Student Insurance)