Q. How do I add, remove or change entries in an Address Books?

A. You can add, delete, and change entries from your address books, however, the Novell GroupWise Address Book is maintained by the GroupWise administrators and you do not have access to add, delete, or change information in this book. To have something changed in the Novell GroupWise Address Book contact the Helpdesk using your Help Desk Requestor.

To add an entry in your address book, enter the address book and choose Add at the bottom of the screen. To remove an entry from your address book, choose the entry you want to delete, and press Delete at the bottom of the screen. To change and entry, choose the entry you want to change, and choose Information at the bottom of the screen.  

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Q. I need to create a group, mailing list or distribution list. How do I do this?

A.

1. Open the Address Book.
2. In your address books, locate the users you want to add to the list and double-click. The names will appear in the box on the right.
3. Once all names are listed, click Save Group on the bottom of the Address Book screen.
4. In the Save as Group field, type a name for the book.
5. From the Address Book drop-down list, choose the Address Book where you want to save the group.
6. Click OK.

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Q. I sent a message to someone by mistake. Can I get it back?

A. Yes and no. Did you send the message to someone on the GroupWise system? If no, then you will not be able to retract the message. If you did send the message to someone on the GroupWise system, then the answer is yes—provided they have not yet opened the message!

1. Locate the message you sent by mistake in the Sent Items folder.
2. Select Properties on the toolbar to view the Mail Envelope Properties.
3. Under the Action heading, verify the recipient has not opened the mail. If the item has been opened, then it cannot be retracted. If the item has not been opened, then Close the properties and proceed to the next step.
4. Press the Delete on the keyboard.
5. If you want to delete the item from just the recipient’s mailbox, choose Recipient’s Mailbox. If you want to delete it from both the recipient’s mailbox and yours, choose All Mailboxes.
6. Press OK. The item has been removed from the mailbox (es) you indicated.

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Q. How do I add my signature automatically to all items I send?

A.

1. Click Tools, Options, then double-click Environment.
2. Click the Signature tab.
3. Choose Signature.
4. Type the text you want as a signature in the Signature box.
5. Choose a signature option.
6. Click OK.

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Q. What is archiving?

A. Use Archive to save mail or phone messages, appointments, reminder notes, or tasks to a designated database on a local drive. Archiving items saves network space and keeps your Mailbox uncluttered. For example, if you have important items in your Mailbox that are not currently relevant to your work, you can archive them. You can view archived items whenever you need to. You can also unarchive any archived item. Mail and phone messages, appointments, notes and tasks automatically archive after an item is 90 days old. Archived items are saved to the directory specified under Tools, Options, Environment, File Locations. Items are normally archived to a local hard drive.  

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Q. How do I archive?

A. To manually archive an item, select the item and choose Actions, Archive. To view an archived item, choose File, Open Archive from the menu. To unarchive an item, select the item you wish to unarchive, and choose Actions, Archive. The item will be returned to its original destination.  

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Q. What are Frequent Contacts?

A. The Frequent Contacts book lists email addresses for people you have previously emailed. When you send an email message, the address is recorded in Frequent Contacts. When you email that person again, type their name in the To field of the message and GroupWise will automatically fill in their email address from Frequent Contacts. You can add and remove names from the Frequent Contacts book using the Add and Remove buttons on the bottom of the screen.  

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Q. What is the Sent Items folder and what is its purpose?

A. The Sent Items folder displays everything you have sent to other users. It is a Find Results folder, which means that when you open the Sent Items folder, GroupWise searches your user database for all items you have sent and displays them in the Item List.  

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Q. What is the difference between the Sent Items folder and the Sent Items Display?

A. There are two ways to view items you have sent – the Sent Items folder and the Sent Items Display (choose "Sent Items" from the Display list on the toolbar or choose the "Show Sent Items" button on the toolbar).

When you choose the Sent Items folder in your Main Window, GroupWise performs a Find, and displays ALL of your sent items, no matter where they are, whether they are in a specific folder or not. The default is to show all sent items from the Mailbox, Calendar, Work in Progress and Cabinet folders. So, if you move, copy or delete an item from the Sent Items folder you are actually moving, copying, and deleting it from wherever it is located.

Sent Items Display shows you only the sent items that reside in whatever folder happens to be open at the time. For example, if you are in the Mailbox and choose Sent Items from the Display toolbar, you are only viewing mail items you have sent, not scheduled items, notes, etc. If you are in the Calendar folder and choose Sent Items from the Display toolbar, you are only viewing calendar items you have sent.

If you want to save a sent item, then you should move it to a folder. Choose the folder where the item resides (Mailbox, Calendar, Work in Progress or a Cabinet folder), then select Sent Items from the Display toolbar, select the item you wish to move and drag it to the desired location. It will safely remain in this folder until you delete or move it. However, it will continue to display in the Sent Items folder since it is an item you sent.

You need to periodically delete the sent mail items you don’t wish to keep. Choose your Mailbox icon, then select Sent Items from the Display toolbar, highlight the item(s) you wish to delete and press the delete key on the keyboard. These items will be moved to the Trash, but the sent items you have moved to folders remain safe.

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Novell FAQ

Q. How do I get a Novell account?

A. Click Here  

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 Q. I cannot Access Faculty, Advise or Wintegrate, Can you help?

A. This problem occurs when you have lost connection to the server. To check the status of your connections right click on the Big Red N, Choose Netware Connections.

If it says Not Authenticated under Authentication State then you have lost your network connection and need to login to Novell again.

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Antivirus FAQ

In response to the most common question we receive:  

Q. Why does the MIS department send me these emails telling me to update my anti-virus software so often?

A. The Internet has become a breeding ground for malicious code and computer viruses. These viruses can be in email or web pages. To combat this epidemic anti-virus companies constantly are forced to update their software. These updates often take the place in the form of "virus definition files" or "def files". The constant updating of these files insures that your computer cannot be infected and cannot infect others. We recommend the purchase of anti-virus software for your home PC to protect yourself.  

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 Q. How do I update my Anti-virus software?  

A. This is done by simply rebooting your computer.  It is done automatically after you logon each day if an update is available.

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A.

Never open an e-mail attachment unless you are sure it is from a trusted source (and that your trusted source really meant to send it). The old rule was "never open attachments from people you don't know." The new rule is "never open attachments unless you know why you received them." Newer viruses can copy a friend’s list of e-mail addresses out of an e-mail program and can generate a message to you with an infected file. 

1. Files ending with extensions of .exe, .pif, .vbs, .bat, .com, .scr  should be treated as viruses unless you are absolutely sure you know what the file it is and who it is from. Image files such as .gif or .jpg are usually safe to open as they are not programs. However, be wary of viruses who disguise themselves as harmless files e.g.: filename.gif.pif Here the file is a .pif virus but it pretends to be a .gif image file. The three characters at the end of the filename are the true extension. 
2. An email attachment is a file attached to an e-mail message. Do not download any files from strangers or emails that contain a strange subject heading. 
3. When in doubt, always err on the side of caution and do not open, download, or execute any files or email attachments. Not executing is the more important of these caveats. If unsure, contact the MIS Dept. (help@faytechcc.edu) 
4. Delete chain emails and junk email without viewing. Do not forward or reply to any to them. These types of email are considered Spam, which is unsolicited, intrusive mail that clogs up the network. Replying to the sender to be removed off their mailing lists serves to validate your email address and probably causes more junk email to come your way. 
5. Exercise caution when downloading files from the Internet. Ensure that the source is a legitimate and reputable one. Verify that an anti-virus program checks the files on the download site. If you're uncertain, don't download the file at all. Some innocent programs may contain viruses or spy ware software. 
6. Back up your files on a regular basis. If a virus destroys your files, at least you can replace them with your back-up copy. 
7. Update your anti-virus software regularly. Computers within main campus are updated automatically over the network. Campus and home computers may require you to update them manually. Over 500 viruses are discovered each month, so you'll want to be protected. These updates should be at the least the products virus signature files.