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GoArmyEd Quick Reference Guide
This document is a guide to help Soldiers navigate the GoArmyEd processes
or portal for Tuition Assistance questions. The processes outlined below describe portal navigation in the
Soldier’s view of the GoArmyEd portal.
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LOGGING IN:
Soldiers will log into the GoArmyEd portal (GoArmyEd.com)
using their login/password.
Note: Soldiers who have received tuition assistance (TA) with a passing grade
since 1 Oct 04 will receive an invitation in their Army Knowledge Online (AKO)
email account beginning Mar 06 to obtain a login/password for the GoArmyEd
portal.
After 1 Apr 06, Soldiers who are not in eArmyU or who did not receive an
invitation through their AKO email must request a GoArmyEd login by choosing the
“New Users” tab from the public view of the portal. From this tab, Soldiers will
be guided through the processes necessary to obtain a login and establish a
GoArmyEd account.
In order for Soldiers to obtain TA for classes starting 1 May 06 and after, they
must be registered on the GoArmyEd portal; therefore, they should register for a
login/password as soon as possible.
TAKING TRAINING:
Soldier training will include a module called "Soldier Quick Start." Soldier
Quick Start is a complete redesign of the existing eArmyU "Bootcamp" module. It
provides an overview of GoArmyEd from the Soldier perspective and highlights key
policies and functionality. The link to Soldier Quick Start will be placed
prominently on the home page of the Soldier view. All Soldiers new to GoArmyEd
should complete the Soldier Quick Start module.
SUBMITTING/UPDATING COMMON APPLICATION FOR ADMISSION:
• From the GoArmyEd Home Page, under My Virtual Education Center select Before
You Enroll in a Course.
• The Before You Enroll box will open up. Select Complete/Update Common
Application.
• The Common Application will open for entering new or updated information.
CHECKING REMAINING TA:
• From the Enroll or Drop/Withdraw from a Course box, select Request TA and
Enroll in a Course.
• Select the SA Self-Service link in the Enrollment box.
• Select GoArmyEd Student Information>Finances>View My Financial Status.
VIEWING HOLDS:
• From the GoArmyEd Home Page, under My Virtual Education Center select Before
You Enroll in a Course.
• The Before You Enroll box will open. Select View Holds.
• The Holds box will open. View any existing holds in this box.
SEARCHING GoArmyEd INTEGRATED COURSE CATALOG:
• From the Enroll, Drop/Withdraw from a Course box, select Request TA and Enroll
in a Course.
• Select Learner Services > Catalog > View Schedule of Classes.
• Follow the prompts to search for classes.
ENROLLING IN A COURSE:
• Open the drop-down menu under My Virtual Education Center on the left side of
the screen.
• From the Enroll or Drop/Withdraw from a Course box, select Course Enrollment
Guide for complete step-by-step instructions regarding how to enroll in a
course.
DROPPING A COURSE:
• Open the drop-down menu under My Virtual Education Center on the left side of
the screen. From the Enroll or Drop/Withdraw from a Course box, select Withdraw
from a Course. An Enroll/Drop box will open.
• Select the appropriate term from which to withdraw. The Soldier’s courses for
that term will appear on the View My Class Schedule page. Click the Drop Classes
link on that page.
• To drop a class, select Drop from the Action column. Soldiers may process only
one drop at a time. Once the Drop action (personal or military drop) is
selected, click the SUBMIT button.
Note: If a Soldier needs to withdraw from class, the withdrawal must be done
online through the GoArmyEd portal. The withdrawal will be forwarded to the
school.
If the Soldier withdraws for personal reasons, recoupment procedures will be
initiated by GoArmyEd. Personal withdrawal reasons require TA recoupment and
will take place through an automated feed between GoArmyEd and Defense Finance
and Accounting Service (DFAS).
If the Soldier withdraws for military reasons, they will need to provide unit
commander information, explanation of the military reason for withdrawal, and
the request is subject to verification. If the military reason is approved, TA
recoupment will be waived. All information and transactions occur online through
GoArmyEd.
SUBMITTING A HELPDESK CASE:
Login to the portal at www.GoArmyEd.com and click on the “Create/Track Helpdesk
Cases” link. The helpdesk is available to all users (Soldiers, ACES,Counselors,
Schools, etc.) 24 hours/day, 7 days/week.
If you need specific help getting started at Fayetteville Technical Community College, contact Ann Jones at jonesma@faytechcc.edu or 910-678-0155.